Security: Video

Bosch Remote Portal provides the VideoView+ Service which allows to display live video, replay of recorded video on the camera, and a forensic search on Video Security Client. Further the Video Security App (on iOS and Android) can receive push alarm notifications triggered by motion in the camera image, for example. This article explains how to configure this service to display live video, replay of recorded video on the camera, and forensic search on Video Security Client via your Remote Portal account.

In this article you will learn how to install the keyboard drivers and hot to configure a BVMS workstation for Keyboard integration

Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.

This article presents what symptoms appear in BVMS Operator Client if Time synchronization is wrongly set. Also provides some recommendations about what to do to avoid this symptoms. 

The System Info File is requested during the BVMS license activation via Remote Portal and can be downloaded by following the steps described in this article

This article describes the absolute minimum information we need in order to start analyzing and optimizing Video Analytics performance

This script will make your encoder to toggle relay 1 only when IVA rule #1 alarm is active.

Video Recording Manger v4.00.0070 does not allow anyone not configured in VRM, only as an admin (using Configuration Manager), to log into the VRM Monitor page.

To access the "Reset" options of a DIVAR IP 2000 Recording Appliance, you have to open the Appliance's "Dashboard".

Are you searching for a specific Firmware/Software version and unsure of what to expect when contacting Central Technical Support? The below information might clarify things for you when you get in contact with Central Technical Support team: The Central Technical Support team will need to: Identify your company and product to open a ticket for your request. Verify if the requested FW/SW version is publicly available or not. If publicly available, they will provide you with the download link for the SW/FW version (e.g.  Download Store or Product Catalogue) If NOT publicly available then, the Central Technical Support team will internally check and depending on the SW/FW version an approval must be requested. The request can be approved or rejected by internal Bosch department. In both cases, you will be informed. Depending on the requested older/special FW/SW versions that are not available on our Download Store website, the following steps could be taken: Central Technical Support will provide you with the "Legacy SW/FW Request Form". You will be required to sign and fill in the "Legacy SW/FW Request Form" with all necessary details and return it to Central Technical Support. The Central Technical Support team will verify whether the form is filled in and signed with all the required details. All information provided on the form must be approved by internal Bosch department before the requested FW/SW version is provided. If the form is filled in as required and approved, then the Central Technical Support team will provide you the link from where the requested SW/FW version can be downloaded. Note: The download link has a limited availability, and this will be communicated to you in advance by the Central Technical Support team. To ensure that your Bosch IP video system is always operating at its best, explore the the Bosch IP Video Firmware Info Brief to find out the latest firmware updates. Please be aware that the Info brief hyperlink is subject to change. To access the latest version, please visit the Download Store, navigate to the Firmware tab, and select Cameras & Encoders. Remember that providing accurate and detailed information can significantly speed up the troubleshooting process and help Bosch Security Systems Central Technical Support team provide you with the best possible assistance.   More information about the Central Technical Support team and other Bosch Video policies, can be found here: Bosch VIDEO Security Systems request and Central Technical Support Team.

  Important note Currently, the VRM is itself very seldom used in combination with Genetec. Starting with 2022, Genetec developed a new driver for Bosch cameras “Hybrid driver for CPP13/14+”. With this, the VRM is not considered anymore. With the old “Legacy (CPP7.3 and older) the VRM is still supported.      Related Products: VRM, Genetec Security Center Overview: It is possible to use VRM free of charge (no extra VRM license is required) within Genetec Security Center. Genetec is sending encrypted secret to the VRM server with the number of the licensed channels. When VRM receives and validates this, it can be used for that number of channels for 24 h. A periodic license update is send by Genetec, so the VRM licensing is guaranteed as long as it is used with Genetec Security Center. Default settings, if not extra configuration is needed or done. -License for 1000 Cameras - License update is done every hour   How to license more than 1000 cameras or change the license update period for VRM within Genetec Security Center: Open the Config Tool and Launch a Video Task Select the Archiver Go to the Resource Tab and click on Extensions From the Tab Installed extensions select Bosch. In the Tab VRM add a new VRM and/or select already configured VRM. Click on Advanced settings and add the following parameters If you need to license the system with more than the default 1000 licenses – create the parameter with Name VrmLicenseRequestCount and as value put the required number of licenses. The parameter name is case sensitive If you need to change the duration of the period between each license request (there is always one license request when the archiver starts) – create the parameter with Name VrmLicenseRequestPeriod. The duration of the period is in milliseconds. The default value is one hour. If the value is set to 0, the license request are disabled. The parameter name is case sensitive     Press Enter to confirm the entry and then Close Press Apply and then OK. At the webpage of the VRM one can check if the number of licenses is changed. If you would like to know how to replay the recordings from a Bosch camera managed by Bosch Video Recording Manager (VRM) in Genetec Security Center software, please follow this video: How to use VRM recording in Genetec Security Center   Note:  To support customer needs and to leverage the most important features of Bosch cameras (like data security, Video Analytics, and intelligent bitrate management), the agreed focus of Bosch and Genetec is on the Genetec Archiver Recording Solution. Current and future developments are focused on this recording solution and the VRM in Genetec will only be supported to maintain existing and upcoming projects where a VRM solution is selected. There will be no development of new features. In this maintenance mode, the following is possible: • Certification of new VRM versions (for projects)* • Certification of new DIVAR IP’s* *Requirement: stable API on VRM side Note: The VRM itself might offer more functionality not covered with the integration in Genetec.

Here we describe the steps that would be need to be done to successfully move VRM to a new server.

When camera is set to auto track (by web interface) to "auto"-> IVA is detecting an object but camera is not following. Auto tracking works and metadata is displayed only on a stored preposition.

According to its Data Sheet, the Flexidome IP 3000i IR camera has 2 options to activate the alarm input. Please refer to the diagram from this article if you would like to get alarm input from some physical sensors.

What happens when you upgrade the SW of your Management Server form e.g. BVMS 10.0 to BVMS 10.1 and you have not prepared a BVMS 10.1 activation key beforehand?

When an operator client is connected to an older version (than itself) of the (Enterprise) Management Server, it will run in compatibility mode. 1. An operator client cannot connect to a newer (Enterprise) Management Server: the Operator Client needs be of a higher version than the (Enterprise) Management Server. 2. The compatibility in an Enterprise system is determined by the version of the Management Server of the Subsystem and the Operator Client. In production systems it is not recommended to use versions which are released more than two years apart.

Video Security Client is the market’s easy to use video surveillance application provided by Bosch for local and remote monitoring of IP cameras and appliances. The software supports small systems from 1 to 128 sites with up to 256 cameras each. Also, you can use Video Security Client being connected to your Remote Portal account. Follow this article and find out the limitations and how can you connect your Remote Portal account to Video Security Client.

This article contains the steps to focusing a Bosch Box camera: set the Back Focus to the Center position and focus on a specific area

This article contains the step-by-step guide related to the MP4 Video Export from Video Security Client to your PC (Windows) in a local directory. In this article, the Video Security Client is connected to the Remote Portal and explains how you can export video from cameras connected to your RP account.

This article lists the concrete instructions for collecting logs or other important information for issues with DIVAR IP. We will classify the different issue scenarios . Depending on the issue, this article lists the required logging to start the initial troubleshooting process.