Security: Video

Check this article to learn how to move a license from an user account to another one in Remote Portal

Note that this procedure applies only from VRM version 3.10 onwards.

The Administrator can create groups and even nested groups to organize devices in Remote Portal

Central Support Team may ask you to provide them with the log files and configuration file of Intelligent Insights.This article explains you how and where you can get them.

This article explains step by step how to load BIOS Optimized defaults on my DIVAR IP 5000 AIO unit.

This article describes how to secure the data connection between Bosch cameras and Milestone's XProtect by the use of 'Authority-signed Certificates' 

This article explains how you can set up a Virtual Assistant service in Bosch Alarm Management

To be able to configure Customer Traffic Report service the Bosch IP camera needs to support Intelligent Video Analytics or Essential Video Analytics.

You can collect Service logs from the unit using two methods. Both methods will save the service logs as a password protected ZIP file ( Example: ServiceLog-XXXXX.zip ).

Regular BVMS 12.1 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application.

An object moving or a low/ higher contrast scene can throw off the autofocus option, resulting in a soft focus or even not focus at all. Using manual focus is an obvious solution, but manual focus isn’t exactly easy to get sharp images. Manual focus requires a bit of know-how and some practice to get right. If you would like to improve the performance and get a sharp image, please see below how you can manually adjust the focus ring on a Dinion Thermal camera.

The MBV-MBase is the license that allows you to extend the SMA in Remote Portal. You receive this license when you place an order to Order Desk for SMA extension and it must be activated in the Remote Portal and on the server like any other license.

If for any reason, later on the DIVAR IP needs to be removed from Bosch Remote Portal connected via System Manager, follow the steps from this article.

In some cases the IVA tasks can get lost after firmware update, but you can avoid this by copying the IVA configuration. There are 2 ways. In both ways it's not guaranteed that all task shall work afterwards since new firmware version can contain a new IVA version with new features.

Follow the steps from this article and learn how you can create RAID 1 on your unit.

You can try the steps explained in this article to create a Task using Task Scheduler from MS Windows

DIP serial number can be found in 2 ways. IPMI information cannot be found within the software and is provided on the device itself. It can be found next to the BMC/IPMI port on the back of the device.

This article shows available actions in Bosch Alarm Management and provides a step by step instruction to configure these actions.

This article explains steb by step how to create the VCA fields for multiple presets in Configuration Manager.

The minimum retention time is going to influence the amount of storage needed. The higher the minimum retention time, the more storage space is required. In this article we are going to show you how to add DIVAR IP 5000 EZ in My devices (Configuration Manager) and configure max & min retention time.