This article lists the concrete instructions for collecting logs or other important information for issues with DIVAR IP. We will classify the different issue scenarios . Depending on the issue, this article lists the required logging to start the initial troubleshooting process.
When trying to open the SuperDoctor app, the default browser opening is Internet Explorer and the login page is not showing up. "This site is not secure" message occurs and there is no possibility to continue to the localhost.
Importing a foreign configuration should recover a RAID configuration (in case the RAID is not corrupt) This option must be performed before creating a new VHD. This option may restore all of the video and data on the drives.
Health monitoring with Remote System Management is very easy, as in one page you have an overview of the state of all DIVAR IPs connected to your Remote Portal and then, drilling down a level, you have an instant overview of the state of the cameras connected to the selected DIVAR IP.
A service is available to setup health alerts for devices via email, so you are informed when any emergencies pop up.
This article shows the blueprints for the three operation modes that the DIVAR IP supports, combined with Remote System Management. They show the capabilities and limitations of Remote System Management in each of the modes.
Upon powering on the DIVAR IP all-in-one 7000 system you hear FAN spinning normal, LEDs are blinking at normal frequency and there are no error beep codes. However, there is no display when connected via VGA (or) DVI (or) DP. Check out this article and find out how to fix this!