Bosch Building Technologies

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    100% helpful (1/1)
    yesterday
    If you forgot the service level password for you Bosch IP camera and you want to reset its password, the Central Support Team can help you.
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    2 weeks ago
    Central Technical Support team may ask you to provide them with the logs from VIDEOJET decoder 7000 (VJD-7513). Follow this article and find out how to do this!
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    2 weeks ago
    Follow the steps below from this article to collect the configuration data file and the maintenance log file that might be requested by Central Technical Support team for troubleshoot & support purposes.  
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    2 weeks ago
    Starting with firmware 6.51.0026, clearing passwords was changed to only reset service user level password.
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    2 weeks ago
    The information regarding the ports can be found in BVMS – Configuration Manual (page 366), should the customer use BVMS as a VMS.
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    ‎05-13-2024 10:19 AM
    The RTC_AUDIO_LOUDSPEAKER_ON_OFF flag is not activated.
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    ‎02-21-2024 03:49 PM
    This article contains the RCP+ commands (VJD 7513) to change the layout and see what camera you want to be displayed
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    ‎02-13-2024 08:29 AM
    If the ‘decoder offline’ message occurs during the FW upgrade from 54.7 to 54.8,  try to use another version of Configuration Manager, or remove the password temporarily.
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    100% helpful (3/3)
    ‎01-25-2024 09:31 AM
    Find out from this article which Bosch encoders and decoders are compatible with BVMS
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    ‎01-25-2024 09:31 AM
    It is not possible to have a custom layout, such as 2 X 3. Supported layouts depend on physical characteristics of monitor and on the set aspect ratio. For example, for a monitor with optimal resolution 1920x1080 the following layouts are supported. Other resolutions may have different values. Any resolutions are supported.
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    ‎01-11-2024 10:06 AM
    “Error: Discontinuity in network stream!” appears randomly on the monitor/s connected to the VIDEOJET Decoder 7000 (7513). What could be the likely cause of this?
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    ‎12-20-2023 03:08 PM
    The MG Camera Name and Number Setting (BVMS Configuration Client, under MG Camera Settings) was not designed for BVMS Operator Client cameo, but in fact for the CPP-Enc type of decoder like VJD-3000.
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    ‎10-13-2023 08:11 AM
    This article presents the the successor of VIDEOJET Decoder 7000 (VJD-7513). The replacement of it is F.01U.407.935 / VJD-7523.
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    ‎07-21-2023 11:02 AM
    Find out from this article what to do when the Decoder VJD-7513 with FW 10.31.0005 is displayed in BVMS but: First monitor connected on HDMI to HDMI on monitor shows images. Second monitor connected via a USB-C-to-DP cable to the DP port on the monitor shows no output on the second monitor.
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    0% helpful (0/1)
    ‎07-17-2023 11:13 AM
    “Error message” occurs while trying to upgrade the Firmware of VJD-7513 from firmware version 9.51 to 10.23. Configuration Manager 7.61 is used.
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    100% helpful (1/1)
    ‎07-03-2023 11:43 AM
    If your VIDEOJET decoder does not seem to work properly, most likely it is because the software (SW) version used is not compatible with the firmware (FW) version of your device.
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    ‎06-08-2023 09:46 AM
    This article provides the Firmware  of the VJD-7513 is also suitable for the successor model VJD-7523.
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    ‎06-08-2023 09:05 AM
    A password prevents unauthorized access to the device. You can use different authorization levels to limit access. Proper password protection is only guaranteed when all higher authorization levels are also protected with a password. Therefore, you must always start from the highest authorization level when assigning passwords. This article will guide you step by step to set the destination password for decoders.
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    ‎06-07-2023 11:03 AM
    This message may occur due to the conflict between the Device access option set for your Videojet and the Security option set in Configuration Manager.
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    ‎03-30-2023 04:35 PM
    HD Decoders are not downgrade-able lower than the factory default version. All Video Management Systems should not have issues with newer Firmware. All their implemented functions should work.
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