Bosch Building Technologies

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    ‎05-20-2022 12:05 PM
    This step-by-step guide helps you to find how you can configure the email settings for Sony cameras
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    ‎06-14-2023 11:13 AM
    This article explains the meaning of each color on the Playback timeline in BVMS Operator Client.
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    ‎09-29-2023 04:50 PM
    Check this article and see how to solve if the cameras in Alarm Management cannot use services activated in Remote Portal. 
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    ‎07-18-2023 09:35 AM
    The maximum resolution of 5.3 MP can only be achieved with H.264 encoding
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    100% helpful (1/1)
    ‎01-03-2023 03:03 PM
    Find out from this article what can you do if the Windows product key cannot be activated on your DIVAR IP and if this message was displayed: "This key didn't work, please check it and try again, or try a different key."
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    ‎08-21-2023 03:55 PM
    This article presents where are the Transcoder Log settings and how to enable them for log collection.  
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    ‎03-30-2023 03:30 PM
    If the administrator account (which was originally created when initial setup wizard was run) has been deleted locally and another new administrator account was created, then it is not possible to create user via web. Only locally is possible, as the application is still looking for the original admin account.
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    ‎07-17-2023 11:13 AM
    “Error message” occurs while trying to upgrade the Firmware of VJD-7513 from firmware version 9.51 to 10.23. Configuration Manager 7.61 is used.
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    ‎04-27-2023 08:07 AM
    Using the camera's Dropbox account when doing an export from the VSC app is not possible anymore with the newest version of FW.
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    ‎03-15-2023 11:34 AM
    If you want to be able to replay the recording for the complete retention time, you should use VRM replay. VRM should be accessible and added to the VSC
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    ‎11-16-2023 12:50 PM
    Follow these instructions from this article if the ‘error code=1’ appears in Configuration Client - License Manager during the license activation process.
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    ‎05-04-2023 03:31 PM
    According to the release note of the Video Security Client (page 3), you will notice that it is specified that the export of the mp4 video using the Video Security App on iOS or Android device is not possible, while for PC should work without issues.
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    ‎07-26-2022 12:39 PM
    This article explains what to do if buttons are not visible in Bosch Intelligent Insights
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    ‎08-21-2023 09:15 AM
    Follow the steps below from this article to collect the configuration data file and the maintenance log file that might be requested by Central Technical Support team for troubleshoot & support purposes.  
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    ‎08-02-2023 09:57 AM
    This article presents the considerations that should be taken into account when using the conduit adapter NDA-3080-CND for installation: For protection against water ingress we recommend to avoid top entry for the conduit adapter and use the side and bottom entry position Mark the position of the hole of the surface Drill the hole with the appropriate diameter drill Install a plug in the hole Put the cable through the hole of the conduit plate Attach the conduit plate with the conduit plate adapter to the surface Install the conduit cover on the conduit plate. Tighten the two screws with the TR15 Allen key
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    ‎06-20-2023 04:03 PM
    The available cameras in the configuration dialog is controlled by 2 criteria: The camera needs to be a Bosch camera AND the camera needs to have some metadata recording available in XProtect
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    100% helpful (1/1)
    ‎04-12-2023 02:30 PM
    This article provides causes and solutions regarding Netapp E2800 periodically disconnections.
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    ‎11-18-2022 10:41 AM
    This article explains how you can change the relay mode back to automatic via a script executed when the relay open event is triggered.
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    a month ago
    This article informs you about the way of working of the Central Technical Support when you contact them regarding your faulty  Bosch Security Systems device. 
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    ‎09-08-2023 09:33 AM
    This article describes how to change the communication ports that are used by the Bosch Forensic Search inside a Genetec installation. The default communication port between the Bosch server components is 5051. It may happen that this port is already in use by another process and hence the setting needs to be changed. Such a situation would be exposed to the user as a 'Server error' when trying to execute a search and a log entry would be created, indicating the the FSS validation is not possible.
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