Bosch Building Technologies

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    ‎08-21-2023 09:50 AM
    Central Support Team may ask you to provide them with the log files and configuration file of Intelligent Insights.This article explains you how and where you can get them.
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    ‎08-21-2023 09:44 AM
    This guide is meant to explain how to enable the appropriate debug commands for logging during random reboot situations, and which logging to collect for troubleshooting, as in general there are multiple triggers that can cause a device to reboot. The information gathered will help to analyze the root cause.  Please make sure that all of the logs collected cover the same time period.
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    100% helpful (1/1)
    ‎08-21-2023 09:43 AM
    Related Products: BVMS SDK, BVMS    Overview: BVMS Scriptlets can be debugged via logging to a logger file or messaging to the Operator workstation. This article describes how to enable BVMS Scriplet logging. You can log to the Server Script log or the Client Script log. Logs are default send to C:\ProgramData\Bosch\VMS\Log   1.Creating Log files ClientScriptLogger – automatically created Creates file “ClientScriptLog.txt” ServerScriptLogger - automatically created  Creates file “ServerScriptLog.txt”   2.Log information to the log files There are 3 methods to log information: Log Info Log Error Log Debug   Examples: [Scriptlet("59c4d66e-9395-4dcc-8d27-90dc2b7a00c4")] public void DemoLogger() { //use refence:C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727 MessageBox.Show("Hello World"); Logger.Info("Hello World script started"); Logger.Error("Hello World script started"); Logger.Debug("Hello World script started"); // Not writing to ClientScriptLog.txt ! }   3.Logging Location - C:\ProgramData\Bosch\VMS\Log. The logs are automatically collected by the BVMS Configuration Collection Tool. 4.Changing the location of the BVMS Scriplet Logging.   Server Scripts : Logging Directory can be found in the file: C:\Program Files (x86)\Bosch\VMS\AppData\Server\CentralServer\BvmsLogCfg.xml and is defined by the ServerScriptLogAppender path: Default: </appender> <appender name="ServerScriptLogAppender" type="Bosch.Vms.Shared.Logging.Imp.RollingFileAppender, Bosch.Vms.Shared.Logging.Imp"> <file value="%CommonApplicationData%\\Bosch\\VMS\\Log\\ServerScriptLog.txt"/>   Client Scripts : Logging Directory can be found in the file: C:\Program Files (x86)\Bosch\VMS\AppData\Client\OpClient\ApplicationWiring\Nvr\LogCfg.xml and is defined by the ClientScriptLogAppender path: Default: </appender> <appender name=“ClientScriptLogAppender" type="Bosch.Vms.Shared.Logging.Imp.RollingFileAppender, Bosch.Vms.Shared.Logging.Imp"> <file value="%CommonApplicationData%\\Bosch\\VMS\\Log\\ClientScriptLog.txt"/>
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    ‎08-21-2023 09:06 AM
    Based on the symptoms of no steaming video, a blank diagnostic log and the message below in the logs, there could be a few possible problems. These would be internal hardware issues.  
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    100% helpful (1/1)
    ‎08-21-2023 07:41 AM
    PTZ camera (Autodome IP starlight) doesn't move in Pan or Tilt direction. This is a basic troubleshooting guide that will help you to fix this issue.
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    ‎08-18-2023 10:21 AM
    This web page is for information only, so none of the fields displayed can be edited. Although this information is also included in the Log files, this view provides some valuable information at a quick glance.
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    ‎08-18-2023 10:11 AM
    Find out from this article what to do if the System Overview of Bosch camera shows the I/O controller FW version as zeros
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    ‎08-18-2023 10:03 AM
    Find out from this article what to do if the System Overview of Bosch camera shows the IR controller FW version as zeros
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    ‎08-18-2023 09:59 AM
    Find out from this article what to do if the System Overview of Bosch camera shows the Motor controller FW version as zeros
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    ‎08-18-2023 09:54 AM
    Find out from this article what to do if the System Overview of Bosch camera shows the SC or Camera controller FW version as zeros
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    ‎08-18-2023 09:24 AM
    Any modification of the DIP unit IP, adding of a Network Dongle, moving of the ethernet cable in another network switch, even temporary, will stop the communication between the VRM and BVMS and could lead to issues. (e.g. No recording /iSCSI Target unreachable etc.)
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    ‎08-18-2023 09:13 AM
    When using Bosch cameras for IVA Calibration performed with Bosch Configuration Manager 7.70.0090, the Scenario selection is not there anymore, and by default it selects bird's eye view.
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    ‎08-17-2023 04:44 PM
    This FAQ article contains a lot of questions and answers related to Bosch Remote System Management service 
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    ‎08-16-2023 03:43 PM
    This article describes how to count with Bosch Video Analytics with How to Video and a Technical Note on the topic.
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    ‎08-16-2023 11:05 AM
    Under sunlight conditions Dinion IP ultra 8000 MP may give an excessive blue contouring around white objects.
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    100% helpful (4/4)
    ‎08-15-2023 02:51 PM
    This article summarizes the BVMS design details, and serves as a guide to planning a BVMS system with Bosch cameras and storage. It focuses on BVMS combined with the VRM.
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    100% helpful (1/1)
    ‎08-15-2023 08:11 AM
    This article contains the CGI commands that help you to enable or disable the MIC 7100i/MIC 7000i/MIC fusion 9000i camera's Wiper during boot-up
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    100% helpful (1/1)
    ‎08-14-2023 02:28 PM
    In this article, the technology behind IVA Pro Buildings, IVA Pro Traffic and IVA Pro Intelligent Tracking will be explained, as well as the differences between each other, and towards the more traditional IVA Pro Perimeter and classical IVA.
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    100% helpful (1/1)
    ‎08-14-2023 12:21 PM
    This article describes which camera settings influence the performance of Essential or Intelligent Video Analytics in Bosch IP cameras, and what the best practices are.
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    ‎08-14-2023 11:08 AM
    This article describes how to benchmark Video Analytics and differentiate video analytics solutions.
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