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    Security: Video

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    100% helpful (1/1)
    ‎04-14-2021 09:53 AM
    What happens when you upgrade the SW of your Management Server form e.g. BVMS 10.0 to BVMS 10.1 and you have not prepared a BVMS 10.1 activation key beforehand? => The System will be unlicensed and Operator Client will not be able to connect to the MS as long the new BVMS 10.1 activation key is not provided to the system via Config-Client. Therefore,   performing the steps from this article is absolutely necessary.
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    ‎04-02-2021 05:29 PM
    Load balancing is provided with respect to the bandwidth and the number of iSCSI connections and is configurable per IP address ( iSCSI target). For example: Load-balancing parameters are optimized for the DIVAR IP 5000 default configuration (JBOD). When running DIVAR IP 5000 in RAID 1 mode, load-balancing parameters may need adaptation in BVMS. Navigate in the device tree of BVMS Configuration Client to VRM devices > Local VRM > [Context Menu of the storage expansion] > Load Balancing ***Soft limits is an estimation of 20% base on hard limit value ** Note: Soft Limit not requires since 3.00.x   DIVAR IP all-in one: 5000: The DIVAR IP all-in one 5000 is a RAID 1 and JBOD supported small tower office server for up to 42 channels with 4 internal HDDs and a maximum storage capacity of 48 TB.  7000 2U: The DIVAR IP all-in-one 7000 2U is a RAID 5 and RAID 6 supported 2U rack appliance for up to 256 channels with 8 internal HDDs and a maximum storage capacity of 96 TB. 7000 3U: And the DIVAR IP all-in-one 7000 3U is a RAID 5 and RAID 6 supported 3U rack management appliance for up to 256 channels with 16 internal HDDs and a maximum storage capacity of 192 TB.    Nice to know: For a better understanding of the use of our Bosch products, we encourage  you to join our online Trainings from Bosch Building Technologies Academy When completing the Training Plan you will be able to register for a Expert Level classroom Training offered in different countries across the globe! From our online trainings you can find out: How to license a system that runs in full BVMS mode How to check the health of the system ✔️ System recovery ✔️ Replace a hard drive ✔️ Setup SNMP traps in BVMS ✔️ VRM monitor ✔️ Upgrade using Software Center And many other useful information
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    ‎04-05-2021 05:08 PM
    In this article we will present some useful examples, Q&A and specific cases in which our customers have requested assistance regarding the ports that must be open within a LAN for all BVMS components
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    ‎04-05-2021 12:06 PM
    This article explains how to set an Unconfigured Bad Drive to Unconfigured Good on a DIVAR IP 6000/ 7000. This step is required if the new drive is not listed under Unconfigured Drives. A possible reason for the Unconfigured Bad status is when a device that has not been removed properly is reconnected to the controller.
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    ‎04-05-2021 05:09 PM
    Question   Which are the RTSP request URLs of SONY cameras for getting live stream?   Answer   The URL for RTSP stream (for example in VLC Media Player) should have the following format: rtsp://IP/media/video1 or for Stream 2:   rtsp://IP/media/video2 or in case credentials are needed:   rtsp://user:password@IP/media/video1 Note:   If you cannot access one of the streams , the likely cause for this issue is that the stream is not enabled in the video codec settings.  Solution: SNC-DH140: In the web interface, go to Setup > Camera, and in the video codec Tab, Verify Image 2 Codec is not off. SNC-VM600: In the web interface, go to Setting > Video/Audio, and in the video codec Tab, Verify Image 2 Codec is not off. ❗   Please refer also to the attached document which  describe s  technical details about RTSP streaming function  supported by  the 6th  generation of  Sony Network Came ra s:
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    ‎04-05-2021 04:50 PM
    Question What should you do if the Bosch Remote Portal is not reachable from Configuration Manager?   Are you trying to register your camera in the Bosch Remote Portal and the message below is displayed in Configuration Manager? "Remote Portal is not reachable. Please check your network settings, maybe no valid gateway and DNS is configured" Follow the steps from this article and find out how you can register and connect your camera to the Bosch Remote Portal.
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    ‎04-05-2021 05:17 PM
    Question Why I cannot see my camera in the Logical Tree from Operator Client? Answer Please make sure that you have done all the steps below accordingly. Normally, to be able to view a camera in the Operator Client, you need to: Go to the Maps and Structure tab from Configuration Client. Drag and drop the camera in question from the Device Tree to the Logical Tree. Save and Activate the changes. This step is very important because otherwise, you will not be able to see the changes in Operator Client, even though the first 2 steps were carried out in Configuration Client.
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    100% helpful (1/1)
    ‎04-05-2021 04:04 PM
    In the past (prior to Windows Server 2012 R2), in order to perform NIC Teaming, we would have needed two adapters which were from the same vendor, and a third-party software that would make the teaming possible and present the OS with just one “virtual” network card.Now from Windows Server 2012 R2 and up, this is built-in and its hardware agnostic. This means you can use whatever network cards you want and the teaming will work like a charm.
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    ‎04-05-2021 04:51 PM
    Question What software can be used to configure the Bosch MIC 550 Series Camera?   Answer You can use the CTFID tool (Configuration Tool for Imaging Devices) for configuring the camera. You can find below the download link and the release note: Download link:  https://resources-boschsecurity-cdn.azureedge.net/public/software/CTFID_Software_CTFID_3_16_04_enUS_10494849675.zip Release note:  https://resources-boschsecurity-cdn.azureedge.net/public/software/CTFID_Software_CTFID_3_16_July_16_2013_ReleaseNotes_v2_enUS_10494852747.pdf Also, if needed, you can find further documentation about this camera on its product page, in the Downloads section:   https://commerce.boschsecurity.com/gb/en/MIC-Series-550-Camera/p/2325763723/ Additionally, you can find here the user manual for CTFID tool. It gives you information about installing and using the tool, as well as connecting the tool to the imaging device.
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    ‎04-05-2021 11:47 AM
    Question Does DINION IP thermal 8000 support privacy mask? Answer According to the Operation Manual, the privacy mask is available only on some cameras, but as you can see on the picture below, the DINION IP thermal 8000 camera supports privacy mask: Privacy masking is used to block a specific area of a scene from being viewed. Eight privacy mask areas can be defined. 1. Select the pattern color for the masks. 2. Select the mask you wish to define in the drop-down box. 3. Check the enabled box to activate the mask. 4. Use the mouse to move the mask; drag the corner points to resize. 5. Click Set. 6. To remove a mask, select it and click the waste bin icon. Note: To add an additional adjustment point to the area, double-click on a side.
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    ‎03-05-2021 09:19 AM
    Question What's new in version 2.0.0? Answer  ## New design The user interface has been reworked for version 2.0.0 ## Intuitive camera calibration The new camera calibration tool easily guides you through the calibration process with detailed step-by-step instructions in order to optimize the Video Analytics capabilities. This functionality is only available on tablets and for the windows version. ## Reports Project reports now also include the WLAN status of cameras of the FLEXIDOME IP 8000i series. ## Proxy support (Windows only) Access your cameras via a proxy server. The Windows version is available in the Bosch Download Store and the Android respectively iOS versions are available in the respective stores. Or you can use the (auto) update (check) functionality of the app. Best regards, Your Bosch Security App Team
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    100% helpful (2/2)
    ‎06-07-2018 06:30 PM
    The table below lists the firmware versions which are used in the BVMS 7.5 system test.
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    ‎04-05-2021 12:04 PM
    The haneWIN DHCP server software implements a DHCP and BOOTP server based on RFC 2131. The DHCP Server is implemented as a native service for background operation, A Control Panel applet provides interactive access to the service. The server supports automatic DNS updates for DHCP configured clients. The latest version is available and can be downloaded from here. According to the Installation Manual of the DIVAR IP 7000/ 6000: All DIVAR IP systems are preconfigured with default network, user and iSCSI settings. By default, the virtual network adapter (the two physical NIC ports are teamed by default) is configured to obtain a valid network address from a DHCP server in the local network. The haneWIN DHCP server software supports multiple address pools for dynamic IP address assignment as well as fixed IP address assignment to clients.
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    ‎05-26-2021 08:39 AM
    Strange behaviors of the Divar IP 6000/7000 R2 start from a root cause that need to be found. Log files are the most comprehensive and help the Central Technical Support team to find it and provide you further assistance. This article provides you a step-by-step guide on how you can collect MegaRAID logs for DIVAR IP 6000/7000 R2.
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    ‎04-05-2021 12:14 PM
    In many camera systems installed for observation and or security purposes, the camera is used as an information gathering source, providing video streams and I/O alarm facilities as part of the total system. Information, such as scene details in the provided camera’s stream, can be sent to monitoring centers where operators can interpret the relevance of the information. According to his or her human involvement in this case, the follow-up actions for this information for the end-user are manually invoked. In systems where no operators are available, the same camera information can be diagnosed internally; programmed and processed via smart algorithms in the camera and, as a result, IP connections are invoked to follow-up automation by other smart devices on the network.   In this article, you will find such an automation process between Bosch Cameras and Advantech Adam I/O devices. In various Verticals, this Bosch - Advantech combined solution can fully automate adequate follow-up actions for the end-user without the cost of a video management system and human intervention.
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    ‎04-05-2021 12:08 PM
    Supermicro SuperDoctor® 5 (SD5) monitors the hardware health or availability of the target node systems in data centers real-time and provide alerts to administrators. Please follow the steps from this article and learn how you can collect the Support Data of DIP 6000/ 7000 with SuperDoctor 5 (SD5) software.
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    100% helpful (1/1)
    ‎04-05-2021 04:14 PM
    This article helps you to solve the situation where the "No Config" error message appears when you try to authenticate in Operator Client. This error can be persistent, no matter what central server you attempt to login to and no matter what user account or credentials you are trying to use. This means that you have a corrupt cache .dat file on your system. Follow the steps from this article if you attempt to login into BVMS Operator Client and encounter the message below and you want to fix it: "Please enter your credentials... No config..."
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    ‎04-05-2021 04:09 PM
    Accidents happen, but cloud backup services from Dropbox help make recovering your lost files easier. If you want to download the Bosch camera videos to your Dropbox account, please follow the steps below. Article requirements: Create a Dropbox account Go to the configuration menu of the Bosch IP camera, either by adding the “IP number/port” of the camera in the address bar/URL (ignore security warnings, and in the pop-up menu; fill in “service” as username and the camera’s password) or by using the “Configuration Manager” (on Windows PC) select the camera, right-click and select “configure verification for camera”. Ignore security warnings, and in the pop-up menu fill in “service” as username and the camera’s password). Check whether the most actual FW is installed on the camera. If not, make sure you do this first ( link download store for FW, Configuration Manager and video security client). Bosch Video Security app installed (IOS, Android and Windows)
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    ‎04-05-2021 04:59 PM
    Question:  What you should know when you request a password reset for the Bosch IP camera? If you forgot the service level password for you Bosch IP camera and you want to reset its password, the Central Support Team can help you. Before requesting a password reset for your IP camera, please note that you need to provide some important information to the Central Support Team to get help from them.
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    100% helpful (1/1)
    ‎04-05-2021 04:52 PM
    Question:  What the “Storage state failure” alarm message means in Operator Client?
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