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    Security: Video

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    100% helpful (3/3)
    a week ago
    The Release Letter for CPP 7.72.1118 provides information about the dependencies between firmware versions for a better understanding of the upgrade process of devices with older firmware.
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    yesterday
    The IP camera address is always the key if you would like to monitor or remote viewing it. Like any network device, the camera is assigned an IP address when it is connected to the router with Internet access and powered on. Here we will introduce 3 ways to find the network camera IP address quickly and easily.
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    100% helpful (4/4)
    ‎09-06-2019 03:06 PM
    Introduced Firmware signature and firmware file encryption to protect IP cameras
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    a week ago
    RTSP and multicast streaming There are different ways for a client to receive a multicast stream: the client can connect to the camera and request a multicast stream. In this case you would see a connection in the dashboard. If not checked, it requires at least one connected client to have the camera provide the stream into the multicast group. Clients who just joined would receive no stream if there is no client connected. the client can join an existing multicast stream without connecting to the camera. It must know the multicast group. You would not see this client on the dashboard. The streaming flag tells the camera if it should feed its stream into this multicast group, regardless of a connected client. This is an option if there are many, many clients possibly connecting to the same camera/stream. There is no difference in data amount if streaming is checked or not as long as there is at least one multicast client connected to this multicast group. Below you find a way how to pass a special connection string to request a multicast stream via RTSP from a BOSCH IP camera or IP encoder.
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    100% helpful (2/2)
    ‎11-07-2018 08:31 PM
    MTU and MSS     MTU stands for "Maximum Transmission Unit." MTU is a networking term that defines the largest packet size that can be sent over a network connection. The MTU is typically limited by the type of connection, but may sometimes be adjusted IT network settings. The typical value of the Network MTU is 1514 Byte. If a system sends packets over an Ethernet network that are larger than this size, the data will be fragmented into smaller packets. When referring to Ethernet MTU this includes 4 Byte checksum. The  1514 Byte is the interface MTU without the Ethernet Checksum. In cae there are limitations by the type of connection, the packets will then need to be reassembled on the receiving side (e.g. Bosch video management software or Bosch hardware decoder). However, it can be beneficial to optimize the packet size on the sender side (e.g. IP camera) to the exisitng network infrastructure. As MTU maximum packet size is layer 1 related, the IP MTU that you can be adjusted at the BOSCH device configuration (Configuration Webpages or with the help fo BOSCH configuraiton software like "Configuraiton Manager"). The BOSCH GUI refers to this as “Network MTU”. BOSCH products can manage fragmented data. MSS stands for "Maximum Segment Size" The MSS value is calculated from the MTU. MSS = MTU – (layer 3 TCP header [20 Byte] + Layer 2 IP header [20 Byte]+ Layer Ethernet 1 [6+6+2 = 14 Byte]) For example looking at CPP 6 Platform – like FLEXIDOME IP panoramic 7000 MP in Firmware version 6.50.0128 you can adjust and find the following values: Network MSS (in Byte) - default value = 1460 iSCSI MSS (in Byte) – default = 1460 Network MTU (in Byte) – default = 1514   MTU and MSS can be adjusted at all released firmware versions 4.x and later. CPP-ENC CPP3 CPP4 CPP5 CPP6 CPP7 CPP7.3 yes x x x x x x x No               Here some screenshots as example based on Firmware 06.50.0128  
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    ‎04-05-2021 04:30 PM
    If you are interested in retrieving the stream of an IP camera using multicast, please check out the options from this article.
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    ‎04-05-2021 04:59 PM
    Question:  What you should know when you request a password reset for the Bosch IP camera? If you forgot the service level password for you Bosch IP camera and you want to reset its password, the Central Support Team can help you. Before requesting a password reset for your IP camera, please note that you need to provide some important information to the Central Support Team to get help from them.
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    ‎04-05-2021 11:39 AM
    Do you want to configure the 3rd party iSCSI storage with different LUNs for recording more cameras without Bosch VRM? This article explains you if this application is supported.
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    100% helpful (2/2)
    ‎04-09-2020 09:22 PM
    What are the best practices for surge and lightning suppression?
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    ‎04-05-2021 04:46 PM
    A possible situation can occur when you have, for example, one DIP 3000 with BVMS 8.0 and CPP7.3 cameras. The cameras are not working because the firmware is old. The problem that might arise could be: Configuration Client will display a message like: "unknown platform" Gaps in recordings or not recording at all VCA settings cannot be changed Logs warning: "2020-11-22 04:49:29.339;cameraId=10.13.22.98\0\1;Sender;Error;This device has an abnormal high storage consumption. To protect other recordings, storage allocation is reduced. But this may result in recording gaps for this device"
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    ‎04-28-2021 10:08 AM
    Question Which CPP corresponds to certain cameras and encoders? Answer The capability of a Bosch IP camera or encoder is driven by two forces: One is the hardware capability, defined by the Common Product Platform (CPP) itself and the combined components of the product. The other is the firmware that drives this hardware. The firmware is developed on a common code basis and derived from there for the active platforms, making the feature sets of various platforms fairly similar within a certain firmware version. This article gives an overview of CPPs that correspond to certain types of cameras and encoders. Here you can search by the CTN of the camera and find out the CPP of it. Thus, you will know which firmware you should use for upgrading your device.
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    ‎04-05-2021 04:21 PM
    Extra licenses can be purchased for additional features of your devices as your business grows. After adding cameras to the system, you may need to use additional features of them, like microphone use, Serial Protocol Software License, Camera Trainer license for Intelligent Video Analytics, NTCIP license for moving cameras and so on. Depending on the camera model, you can have additional features by installing the optional lice nses. Follow the instructions below and find out how you can activate a license on your camera.
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    ‎04-05-2021 05:03 PM
    In certain situations of the support process for a particular product, the customer number and the material/ serial/ commercial type number of your Bosch device may be required. But where can you find them? The purpose of this article is to help you find this information in different ways.
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    100% helpful (1/1)
    ‎04-05-2021 05:04 PM
    Question Often, the camera image is running fine, then begins to stutter when the objects are in moving scene or in a complex environment. Your view starts looking like a slideshow, things get visibly choppy and swaying objects start to move less fluidly. This behaviour can be controlled by changing the frames per second   (FPS) value or upgrading the Firmware   of your camera. ❓   But where can you find or change the frame rate & Firmware settings of Bosch cameras?   If you want to improve the image quality of your Bosch camera and you did not find the FPS option in the Web User Interface, please follow this article and you will find the answer. So, keep reading this article and find out where you can get multiple information including the   Firmware version of your camera, from a single comprehensive system overview page.
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    100% helpful (1/1)
    ‎04-05-2021 05:02 PM
    If you are wondering where can be configured the field of view and focus of the FLEXIDOME IP starlight 8000i,  without  having to touch the camera or lens, this article will provide you the answer. 
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    ‎04-29-2020 03:02 PM
    Symptoms IR filter sometimes fails to switch during day/night change Affected camera models: NBN-932, NBN-832, NBN-733, NBN-63013-B, NBN-63023-B, NBN-65023-B, NBN-73013-BA, NBN-73023-BA, NBN-75023-BA Diagnosis The inner tube of the LVF-5005C-S1803 lens can hit the IR filter frame and block the mechanism. This can happen in the maximized focus position of the lens. Result is the day/night switch can fail.   See above showing the inner tube of the lens,  and in second picture the DINION IR filter frame Solution When installing the lens follow the following steps: Open the Lens Wizard in the camera web interface and click the Center button to center the motorized back focus mechanism Manually focus the lens by rotating the focus ring on the lens Click Local Range Autofocus button in the Lens Wizard to fine tuning the focus settings. If the steps above are followed the lens will not touch the IR filter.  
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    ‎04-26-2021 04:30 PM
    Question What is a CPP and where you can find it for you Bosch IP camera?   Answer   To guarantee high quality imaging through the entire range of products, Bosch Security Systems uses a Common Product Platform (CPP). A CPP is a reference design that serves as a solid base for future cameras. Based on the same CPP, sub- or new products can be generated more easily by using a different sensor and/or a different housing. Each product cannot only benefit from the features provided by the platform but can also advance its functionality. Other advantages: easier integration with 3rd party security system components, such as VMS and recording solutions. allows installers and integrators to use the same interface that supports the entire Bosch product portfolio. new camera and software releases, regardless of the price segment, can be easily added to an existing security surveillance system. it helps you to find the right version of firmware you need for your camera   Where you can find the CPP of you Bosch IP camera?   1. Release notes: you can search for it directly on the product page > under Downloads section you will see the CPP version of your camera. In this example, the CPP for FLEXIDOME IP panoramic 5000 MP camera is CPP4:   2.  You can find the CPP of your camera on the web page by entering the IP address of it. Go to Configuration > Service > System Overview   CPP & Firmware: All firmware releases for the various Common Product Platforms (CPP) for Bosch IP cameras and video encoders can be found on the Bosch Security and Safety Systems page in Download Area. For detailed information of a specific product, the product catalogue is the recommended way to go. Those, who just need to update firmware and already know the platform which their product is based on, may directly go to the Download Area for a quicker and condensed overview   Other useful articles related to CPP & Firmware: Where you can find the intermediate firmware version when upgrading CPP4 cameras? What is the maximum firmware version supported by cameras depending on the BVMS version? TB VS: Bosch IP Video increased security with Firmware 6.51 / Firmware downgrade dependencies FAQ VS: How to upgrade from <6.10 to Firmware 6.50 and usage of the "combined firmware file 6.50"
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    ‎04-05-2021 04:09 PM
    Accidents happen, but cloud backup services from Dropbox help make recovering your lost files easier. If you want to download the Bosch camera videos to your Dropbox account, please follow the steps below. Article requirements: Create a Dropbox account Go to the configuration menu of the Bosch IP camera, either by adding the “IP number/port” of the camera in the address bar/URL (ignore security warnings, and in the pop-up menu; fill in “service” as username and the camera’s password) or by using the “Configuration Manager” (on Windows PC) select the camera, right-click and select “configure verification for camera”. Ignore security warnings, and in the pop-up menu fill in “service” as username and the camera’s password). Check whether the most actual FW is installed on the camera. If not, make sure you do this first ( link download store for FW, Configuration Manager and video security client). Bosch Video Security app installed (IOS, Android and Windows)
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    100% helpful (1/1)
    ‎05-12-2021 12:28 PM
    Answer Web Browsers: o Google Chrome o Microsoft Internet Explorer 11 or higher o Microsoft Edge (Chromium based) o Mozilla Firefox   Important: When using browsers where Mpeg ActiveX is required → VCA, clock & date and recording dot point may not work. For a complete browser functionality, Mpeg ActiveX 6.34 or newer is needed and it is supported only by   Internet Explorer (IE). This is the only browser that allows the VA configuration option (for e.g.).   If you would like to avoid using IE and you want to   configure VA, it is recommended to   use Configuration Manager. According to the Release Letter, Configuration Manager is used for configuration and licensing of the various products. It includes Video SDK 6.3 and latest plug-ins for   VCA configuration. You can Download it from   here.   If you use Firefox, the issue below might arise. In this situation, IE browser/ CM is recommended to be used in order to access the missing elements. Firefox does not allow ActiveX elements . Therefore, some features are missing inside the webpage. Note: VCA related check boxes is fixed in 7.80 for Microsoft Edge. (7.80.0128 Release Letter)
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    ‎04-05-2021 04:41 PM
    How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism (FFC > Flat Field Correction) which can result in white or ghost images? Before start, please load firmware 7.72.0008 and check if the problem still occur. In this version, an issue with periodic shutter failures with DINION thermal cameras is fixed. Below instruction helps you To identify if the camera possibly suffers from a random failing shutter (FFC) instead of waiting for the FFC taking place approx every ~10min, you can now fire it on command. And instructs you what to collect for the Technical support department in order to allow an RMA
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