Security: Video

If you want to be able to replay the recording for the complete retention time, you should use VRM replay. VRM should be accessible and added to the VSC

  Important note Currently, the VRM is itself very seldom used in combination with Genetec. Starting with 2022, Genetec developed a new driver for Bosch cameras “Hybrid driver for CPP13/14+”. With this, the VRM is not considered anymore. With the old “Legacy (CPP7.3 and older) the VRM is still supported.      Related Products: VRM, Genetec Security Center Overview: It is possible to use VRM free of charge (no extra VRM license is required) within Genetec Security Center. Genetec is sending encrypted secret to the VRM server with the number of the licensed channels. When VRM receives and validates this, it can be used for that number of channels for 24 h. A periodic license update is send by Genetec, so the VRM licensing is guaranteed as long as it is used with Genetec Security Center. Default settings, if not extra configuration is needed or done. -License for 1000 Cameras - License update is done every hour   How to license more than 1000 cameras or change the license update period for VRM within Genetec Security Center: Open the Config Tool and Launch a Video Task Select the Archiver Go to the Resource Tab and click on Extensions From the Tab Installed extensions select Bosch. In the Tab VRM add a new VRM and/or select already configured VRM. Click on Advanced settings and add the following parameters If you need to license the system with more than the default 1000 licenses – create the parameter with Name VrmLicenseRequestCount and as value put the required number of licenses. The parameter name is case sensitive If you need to change the duration of the period between each license request (there is always one license request when the archiver starts) – create the parameter with Name VrmLicenseRequestPeriod. The duration of the period is in milliseconds. The default value is one hour. If the value is set to 0, the license request are disabled. The parameter name is case sensitive     Press Enter to confirm the entry and then Close Press Apply and then OK. At the webpage of the VRM one can check if the number of licenses is changed. If you would like to know how to replay the recordings from a Bosch camera managed by Bosch Video Recording Manager (VRM) in Genetec Security Center software, please follow this video: How to use VRM recording in Genetec Security Center   Note:  To support customer needs and to leverage the most important features of Bosch cameras (like data security, Video Analytics, and intelligent bitrate management), the agreed focus of Bosch and Genetec is on the Genetec Archiver Recording Solution. Current and future developments are focused on this recording solution and the VRM in Genetec will only be supported to maintain existing and upcoming projects where a VRM solution is selected. There will be no development of new features. In this maintenance mode, the following is possible: • Certification of new VRM versions (for projects)* • Certification of new DIVAR IP’s* *Requirement: stable API on VRM side Note: The VRM itself might offer more functionality not covered with the integration in Genetec.

This article lists different ways to connect to cameras Live/Playback using the Video Security Client/App: to DIVAR IP AIO/BVMS system or to Camera directly, bypassing DIVAR IP AIO/BVMS system.  

For VRM (Video Recording Manager) stand-alone Systems and Servers with VSG (Video Streaming Gateway) installed, it is strongly recommended to check for Microsoft OS updates before the VRM Master Installer is installed/updated.

License expansions missing after upgrade to BVMS 11 in Remote Portal. Only 1 x MBV-XCHANPLU license activated instead of 16 x MBV-XCHANPLU. What to do?

This article explains how to configure an alarm communication between BVMS and Gmail e-mail address.

This article contains a simplified and generalized example, that could be helpful in building a particular tailored script related to implementation of event receiver in BVMS SDK scriplet.

The digital monitor wall functionality was removed since BVMS v11.0, and this is also stated in the release notes.

If you add a decoder that has 2 monitors connected, you must display the Edit Decoder dialog box of the decoder and update the device capabilities of this decoder. For each monitor add a further monitor wall.

This article explains step by step how to play exported recording files from VRM eXporter Wizard in BVMS Export Player.

This article provides an answer to the question: Can I install Intelligent Insights into DIVAR IP all-in-one 5000?

There is an issue with VRM versions lower than 4.0 where the retention time for recordings from VSG instances is set incorrectly. There are a few things that usually cause the recording mode to be set incorrectly. Find out more details from this article!

This article presents where are the Transcoder Log settings and how to enable them for log collection.  

This article explains why the Live view shows ‘Authentication failed’ in Video Security App.

This article presents what symptoms appear in BVMS Operator Client if Time synchronization is wrongly set. Also provides some recommendations about what to do to avoid this symptoms. 

This articles explains what does the User Name column indicate in the BVMS Operator Client LogBook.

In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.   Related Products: BVMS SDK, BVMS    Overview: Analyzing BVMS systems with SDK components is a challenging task, because the functionality and the runtime behavior of those systems are harder to determine than for a BVMS systems without SDK functionality. In order to troubleshoot BVMS systems with SDK components support needs the following information and logging. Please prove the following information to support:   Symptom specific Information   Problem Description SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed description of the expected behavior of the SDK functionality. Detailed description of the actual behavior of the SDK functionality.   SDK Components What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running? Are there additionally client scripts, server scripts or workstation startup scripts?   SDK Interactions Do SDK components interact with remote Operator Clients? Do SDK components interact with the Operator Client UI? Do SDK components control devices? How often are client scripts triggered? How often are scripts triggered by BVMS event?   Environment Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI) Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.) Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)    Logging Information Please provide the Scriplet and/or Log files The optimal approach is to provide both the scriplet and logging. ClientScript logfiles: can be found in the ConfigCollection of Operator Client machines. ServerScript logfiles: can be found in the ConfigColletion of Management Server machines.   Make sure that logging is implemented in the script and that logging is activated in the configuration.  

Check this article and find out how you can avoid displaying black image in Operator Client BVMS v11.0

Can I display more than 1 camera on a single Monitor of Decoder VJD-7513 in BVMS 11.0 when an alarm is triggered?   System Overview: BVMS 11 1 monitor connected to 1 x VJD-7513 that is part of a Monitor Group The monitor has a layout consisting of several image panes Desired status: when an alarm is triggered → pop up the image of the 4 cameras on the same decoder monitor

This article contains a step-by-step guide which explains how you can do the setup for the camera's live view image pane to be displayed in full screen in the Operator Client if a motion alarm is triggered on that camera,