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    Security: Video

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    ‎04-17-2020 05:45 PM
    Question What's new in version 1.4.0? Answer   ## Bosch Remote Portal ## Easily register cameras to the Bosch Remote Portal - the IoT hub to connect all Bosch BT products. For End-Customers and Installers it provides device management and value-added services as well as camera application management benefits. ## Faster configuration ## Cameras delivered with firmware version 7.10 and newer do not require a reboot anymore when changing the IP address or other network settings. This version of the Project Assistant takes this into account, speeding up the commissioning process even more. ## Specify DNS server address ## A DNS server address is now supported in the application. Now you can simply add a time server URL or connect your cameras, with static IP addresses, to the Bosch Remote Portal. We always appreciate feedback, which you can share here our Knowledge Base as well as as via email (security.apps.com). Thank you and please stay safe in these challenging times. Your Bosch Security App Team PS: The Windows version will be available shortly in our Download Area and the Android respectively iOS versions will made available in the stores once the publishing process completed.
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    ‎08-05-2021 04:54 PM
    Question Dear Bosch, you have so many nice articles related to BVMS on the knowledge base( 😉 ). I would really like to have a consistent overview of the available information. Answer Sure! Status Article Description   Bosch Visio Design Icons Set of Visio Design icons for Bosch products. 2021-06 Updated BVMS - Device Compatibility This document describes how BVMS works with older and newer Bosch cameras.   BVMS - Single port connectivity  This document describes how the SSH functionality works.   BVMS - Configure time services  This document provides a guideline on how to configure time services.   BVMS - Merging VRM systems  This document describes how to merge two VRM systems into a single system.   BVMS - Operator quick guide This document serves as a quick guide for operators.   BVMS - Streamlining This document describes the streamlining concept.   BVMS - Configuring a Microsoft iSCSI target This document explains how a Microsoft iSCSI target can be configured. 2021-06 Updated BVMS - Deployment guide This document describes how a BVMS system can be deployed from the commandline. This is useful when using software deployment environments. 2021-06 Updated Virtualization - A concept explained This document explains virtualization. 2021-06 Updated BVMS - Upgrade guide Described the process on how to upgrade a system (checklist)   BVMS - BIS Connectivity Describes how to connect BVMS to BIS 2021-06 Updated BVMS - SDK help Provides instructions and examples on how to use the BVMS SDK   BVMS - Keyboard shortkeys Shows a (normal computer) keyboard and the shortkeys that are available for BVMS.   BVMS - OPC Server Describes the functionality available in the OPC server.   BVMS - Mobile Video Service Describes the Mobile Video Service conceptually.   BVMS - GDPR Description on how GDPR impacts BVMS.   BVMS - Network design guide First version composed together with ASA. Feedback welcome! 2021-06 Updated BVMS - System design guide Previously known as pre-sales guide.   BVMS - Policy based recording Describes the “cameras and recordings” tab, in addition to the product manuals. 2021-08 Updated BVMS - Blueprints Shows general BVMS system design blueprints.   BVMS - Activate demo license Describes how customer can generate and activate their own demo license. Includes link to the LIF file. 2021-06 Updated BVMS - AE Specification Architects and Engineering specification.   BVMS - Automatic login of Operator Client Describes the parameters which allow the operator client to automatically login.   BVMS - ONVIF Compatibility Lists the tested ONVIF devices.   BVMS - Configuring LDAP Explains how BVMS can be connected to a LDAP environment.   Safe software delivery Describes how customers can check the integrity of the installation zip files.   BVMS - Client installation package Describes how a reduced client installation package can be used. 2021-06 Updated BVMS - Decoding performance Shows the workstation performance   BVMS - Migrating SQL Database Describes how to migrate the SQL database to a different server. 2020-08 Updated BVMS - Securing the security systems Describes how to secure a BVMS system.   BVMS - ANPR by ISS Describes how to configure ISS SecureOS and BVMS to combine ANPR functionality.   BVMS - IEC62676-1 Describes how BVMS meets the requirements specified in IEC62676-1   BVMS Lite - Quick start guide Describes how BVMS Lite can be set-up.   How-to: Transition from Project Assistant to (B)VMS Have you ever wondered how to best transition from the Project Assistant to (B)VMS?   Software-defined video surveillance storage Describes the collaboration between HPE, SUSE and Bosch in modernizing video surveillance storage.   BVMS Person Identification - Data Protection Information The attached document aims to provide concerned parties, such as customers, users, operators or consultants, with an overview of data privacy and protection related features of BVMS Person Identification. 2021-06 Updated Software Service and Support Describes how software moves through the product lifecycle.   VRM eXport Wizard Describes how to use the VRM eXport wizard 2021-06 Updated BVMS Project checklist The BVMS Project Checklist is an Excel-based tool which makes it easier to design a BVMS system.   BVMS - Automated firewall configuration How does BVMS 10.0.1 (or newer) configure the firewall during the installation of the system?   BVMS - Store snapshot of all cameras My customers asks me to store the field of view of the cameras connected to BVMS. Is there an easy way to achieve this without opening every camera manually?   BVMS - Demonstrating (JPEG) cameras How can I use "virtual" cameras to demonstrate BVMS?   How to create CA signed certificates for cameras and distribute  Configure video authenticity / integrity using CA signed certificates   BVMS - Operator collaboration using Slack  Configure BVMS to integrate with Slack.   BVMS - Person Identification Camera Placement Guide  Describes best-practices on camera placement when using person identification.   BVMS - Tattile configuration  Describes how to configure Tattile (LPR) cameras and BVMS.
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    ‎06-08-2021 09:16 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS Operator Client Overview: This article describes the initial steps one can take for   troubleshooting BVMS display   issues (during   live view   or   playback). It also summarizes what initial information and logs are needed for support in order to start the issue investigation.   General Information   SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed problem description Check and eventually update the version of your Graphic Card driver. During BVMS system tests there were documented cases of display issues related with out of date Graphic card divers. ❗   It is important that the Graphic Card driver of the client is up to date. Find the supported version of the Graphic Card driver in the corresponding to your BVMS version Release Notes (https://downloadstore.boschsecurity.com), in the section Hardware drivers.   Symptom specific Information   Problem Description   Is the issue camera type / FW dependent? Are all the devices in the system affected? Is the issue existent for all BVMS Operator Clients in the system? Is the issue existent for hardware decoders, for camera Web Interface or other display Clients? Is the recording, the playback or are both affected?   Logging Information   BVMS ConfigCollector logs keeping the following conditions: From the machine that shows the issue VSDK logging – please follow the steps from the article: How to collect Video SDK log files  VRM logs (in case VRM runs on the same machine like the BVMS MS, then BVMS ConfigCollector logs from the server) for VRM version 3.82 and onwards use VRM Monitor.   The following articles will help you out:    How to access VRM monitor from BVMS Configuration Client? How to collect VRM logs with VRM Monitor (v3.82/ v3.83)? Screenshot of the Dashboard of the VRM for VRM version till 3.81 - contact support to receive BVIP Log collector tool and use it to collect VRM logs Movie showing the display artefacts can be helpful
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    ‎04-05-2021 04:18 PM
    The purpose of this article is to provide step by step instructions on how to successfully import video and storage devices from a DIVAR IP Recording Appliance to a Professional BVMS system while retaining all existing recorded video. Note: This procedure should only be performed by a certified BVMS / VRM technician or installer
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    ‎04-05-2021 04:37 PM
    This article  provides an overview of Operator Client (BVMS 10.0.1) for most used functionality for security operators and incidental users.
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    ‎04-05-2021 04:13 PM
    This article describes how Streamlining works and how it can be finetuned.
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    ‎08-24-2021 02:09 PM
    Time is everything: meetings, public transportation, religion, transactions: the whole world is working because the concept of “time” exists. Within a security (or any other) system this is not different: recording schedules, logging, authorizations, encryption keys, timelines, all of these concepts can exist because of time. As a result, time can either make or break a system: problems can appear only due to a time difference of a couple of seconds between two system components. This article  describes how time services can be configured in a BVMS version ≤ 10.1 environment. For BVMS  version ≥ 11.0 please refer to the following article:  Where can you configure NTP server for cameras/encoders in BVMS≥11? Time: what is the challenge? Each device has its own internal clock, which is based on a hardware mechanism. This mechanism acts like a watch: try to put two watches together and synchronize them on the millisecond. A security system consists out of more than two devices, it can consist of thousands of devices. Synchronizing the time of all these devices by hand is a very time consuming task. Additionally, due to small differences in electronic components, devices can have deviations from one another. These deviations cannot be detected by the human eye, but can result in considerable time differences when a device is running for months. Synchronizing time The Network Time Protocol (NTP) was created to solve these challenges. The Network Time Protocol is a network-based protocol for clock synchronization between system components. The protocol utilizes a standard IP network to communicate and can maintain a time difference (considering a local area network) of less than one millisecond between components. The Network Time Protocol is a standard protocol and documented in   RFC 5905. The operation and configuration of the Network Time Protocol are complex: a hierarchical architecture needs to be set-up including several layers of systems which are able to run the Network Time Protocol. To reduce complexity the Simple Network Time Protocol (SNTP) was  created. The Simple Network Time Protocol is mainly used when less accuracy (deviations of 1-2 seconds are acceptable). Windows Time Service The Bosch Video Management System is running on Microsoft Windows Server operating systems. Windows includes an internal time service, which is explained on Microsoft Technet: “The Windows Time service, also known as W32Time, synchronizes the date and time for all computers running in an AD DS domain. Time synchronization is critical for the proper operation of many Windows services and line-of-business applications. The Windows Time service uses the Network Time Protocol (NTP) to synchronize computer clocks on the network so that an accurate clock value, or time stamp, can be assigned to network validation and resource access requests. The service integrates NTP and time providers, making it a reliable and scalable time service for enterprise administrators. The W32Time service is not a full-featured NTP solution that meets time-sensitive application needs and is not supported by Microsoft as such. For more information, see Microsoft Knowledge Base article 939322,Support boundary to configure the Windows Time service for high-accuracy environments   (http://go.microsoft.com/fwlink/?LinkID=179459).” Source:   Windows Time Service Technical Reference - Microsoft Technet The Windows Time service is based on the Simple Network Time Protocol. Summary The Network Time Protocol requires a very complex infrastructure, which impacts the total installation and configuration effort of the system. The Simple Network Time Protocol (also used for the Windows Time Service) reduces the complexity, but at the same time also reduces the accuracy. For most security applications the Simple Network Time Protocol provides sufficient accuracy. Bosch recommends to use the Windows Time service, based on the Simple Network Time Protocol, as basis for time synchronization in a security network. This article provides best-practices on how to configure the Bosch Video Management System and related components in a time synchronization environment based the Windows Time service. Alternatively, the Network Time Protocol can be used whenever it is already existing inside an infrastructure or when event accuracy with a deviation less than one second is required. Due to the complexity of the infrastructure Bosch does not make any recommendations related to the Network Time Protocol.     Step-by-step guide   Management server configuration   A. Operating system configuration This section also applies for the   Video Recording Manager   and   Mobile Video Service   when these are not running on the management server. Microsoft has prepared a lot of documentation related to time configuration Go to the   Microsoft Support: How to configure an authoritative time server in Windows Server   page and scroll down to the section “Configuring the Windows Time service to use an external time source”. Click the download button under the “Here’s an easy fix” section. Figure:   Download the Microsoft Windows Time service configuration utility   The utility will configure external time servers. To select these, browse to   http://pool.ntp.org   and select two servers which are related to the geographical location of the system, for example “de.pool.ntp.org” and “nl.pool.ntp.org”, referring to Germany and the Netherlands. Another (local or external) (S)NTP server can also be chosen.   Start the Microsoft configuration utility and configure it as indicated and shown in the figure below. Administrative access is required to run the utility. Figure:   Pool.ntp.org   locations   Figure:   Windows Time service configuration   Alternatively the configuration can be done from the command-line, using the command shown below. net stop w32time w32tm   /config   /syncfromflags :manual   /manualpeerlist : "nl.pool.ntp.org,   de.pool.ntp.org" net start w32time The configuration can be verified by starting the Windows Command prompt and issuing the command “w32tm /query / status”, as shown in the figure below. Notice the time source, this should point towards the configured servers. Figure:   verifying configuration   It can take up to one minute before the correct time source is displayed. When there is a problem, the configured (S)NTP server can be tested by issuing the “w32tm /stripchart /computer:de.pool.ntp.org”, which should result in the output displayed in the figure below. Figure:   test the (S)NTP service   When an unexpected result is returned, it is recommended to check access to the specific (S)NTP server. A firewall might prevent the communication between the (S)NTP server and the management server.   B. BVMS Management Server configuration BVMS automatically points devices to its own time-server. This can be changed by editing the BvmsCenterlServer.exe.config file, located in C:\Program Files\Bosch\VMS\bin\. Find the key "TimeServerIPAddress" and adjust the value, as shown in the example below (192.168.0.1). <!--   Ip address of the time server for VRM/NVR encoders(defaults to the Central-Server IP if not set) . --> < add   key = "TimeServerIPAddress"   value = "192.168.0.1"   />     C. Workstation configuration The Bosch Video Management System Operator client runs on a Windows workstation. When the workstation and server are part of the same Microsoft Active Directory service domain, no manual time synchronization needs to be configured. Figure:   workstation configuration, "192.168.0.200" needs to be replaced by the IP address or Fully Qualified Domain Name of the management server.   When the Bosch Video Management System workstation and management Server are not joined in a domain, or into the same domain, the workstation(s) need to be manually configured to use the management server as a time server. To achieve this, the description above can be used. Instead of using the   pool.ntp.org   as a server, the management server is now entered.   D. Camera configuration If a camera is connected to a BVMS system the time server will be automatically configured.
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    ‎06-24-2021 04:14 PM
    The attached document describes the installation package for BVMS. Operating system support of the specific BVMS version is listed in the BVMS release notes.  
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    ‎01-22-2020 05:27 PM
    Dear all, please find the release information about Configuration Manager 7.00.0111. Configuration Manager 7.0 introduces a complete rework of the user interface, following the latest Bosch application style guide, with many improvements in readability, compactness and improved navigation for a better user experience. New Features User Interface Look-and-feel according to latest Bosch style guide, improvements on readability of form elements. Screen space optimization due to higher density of presented information, optionally vertical navigation bar. Scaling invariant user controls enable smooth support for high DPI screens. Avoiding horizontal scrolling by adaptive column reduction. New easy to use filters, supporting “Google”-like free text matching on various identifiers as well as down into device properties. VCA pages with new sub-navigation, larger video presentation for easier task setup, improved calibration and Camera Trainer pages, in-field editing, object filter page, and providing tooltips and direct links to help pages. Security Strong password demand during first start of the program. Working without password prompts extra warning pop-up and requires specific user action. Certificate creation now allows including usage. This enables fully automated batch certificate creation for larger sets of devices. The creation dialog shows the progress of key creation. Cameras Support for new AUTODOME IP 7000i and MIC IP 7100i with firmware 7.52, introducing changes and enhancements on picture settings and pre-position settings pages. Setting an alternate home position is now possible for applicable moving cameras. Support for new DINION and FLEXIDOME IP 3000i series with firmware 7.51. An RCP+ message and/or a SNMP trap from cameras, if time sync fails, can be configured. Storages Assignment option for CHAP password on DSA E series storages added. Password must be from 12 to 16 characters long. Decoders Playback permission is configurable for IP Matrix since decoder firmware 9.60. Changes Support for Bosch Video Client (BVC) and BVIP Lite Suite is excluded. The configuration backup of the Configuration Repository is now referring to the MAC address of a device instead of the IP address. Network scan is now also possible for IPv6 networks. Context menu and some configuration pages cleaned-up for decoders. Improved feedback on firmware upload status and errors. The character ‘+’ is not allowed anymore for camera passwords since it is also blocked in cameras from firmware 7.50 onwards. The image posting tab is moved from ‘Network’ to ‘Recording’, and a link to configure accounts was added. Secure crypto-coprocessor version is now displayed on camera’s compatibility tab. Note Configuration Manager 7.0 has excluded support for Bosch Video Client and BVIP Lite Suite. Installing it over an existing installation of a previous version will encrypt the database with strong encryption and thus render it unusable for the older software. Please refer to the release notes for details: https://downloadstore.boschsecurity.com/FILES/Bosch_Releaseletter_ConfigManager_7.00.0111.pdf The software package will be loaded into ST4 the next days and uploaded to the product catalogue with the next sync. It has already been uploaded to DownloadStore as well.
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    ‎07-28-2021 11:21 AM
    The attached manual provides information for Mobile Video Service (MVS) within Bosch Video Management System. You can find:  - how to configure the router and Internet Information Service (IIS) - how to add MVS to BVMS - user guide - some troubleshooting tips   This document can also be found online here.
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    ‎08-09-2021 01:43 PM
    This article describes the different components that Bosch Video Management System offers to to establish a connection between Bosch Video Management System and a 3rd party management system. This description helps you in writing your own commands for controlling Bosch VMS from inside your management system.   
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    ‎06-08-2021 09:23 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.
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    ‎11-19-2019 01:22 PM
    Symptoms The Activation Key provided from SLMS cannot be activated in BVMS. During the introduction of BVMS 10.0 the BVMS Lite16, 32, and 64 base licenses were not introduced and succeeded by BVMS Lite 10.0 (8 channel base package). Existing BVMS Lite customers might still want to upgrade to BVMS 10.0. Solution The LIF file attached to this article (in the zip archive) can be imported in BVMS Lite 10.0 installations using the license manager (the license manager can be found in the "Tools" menu of the BVMS Configuration Client). Once imported, BVMS Lite 16, 32, 64 systems that are covered under SMA can be upgraded.    
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    ‎08-23-2021 04:00 PM
    This article will guide you how to remedy invalid expansion licenses on your Bosch Divar IP 5000 all in one.    Error indication Despite  that the registration of your additional purchased licenses has been completed successfully. The licenses may become invalid  after a  following reboot. This behavior is caused by switching the MAC address of your teaming interface.  
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    ‎10-30-2019 08:07 AM
    Symptoms During the introduction of BVMS 10.0 the BVMS Plus unmanaged site expansion licenses were not introduced, even though this functionality was announced to be available. Solution The LIF file attached to this article (in the zip archive) can be imported in BVMS Plus 10.0 installations using the license manager (the license manager can be found in the "Tools" menu of the BVMS Configuration Client). Once imported, the purchased licenses (MBV-XSITEPLU-100) can be activated.
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    ‎02-18-2020 03:02 PM
    More Sites Up to 128 sites are now supported. Easy Video Access Easy access and switch between your video views. Remote Site Editing Configure and edit your sites from remote. Faster Connectivity Access your sites and cameras faster than ever before.
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    ‎06-08-2021 09:17 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.   Related Products: BVMS, Operator Client This article describes the initial information needed to start troubleshooting Operator Client Crash.   General Information   SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed problem description   Symptom specific Information Problem Description   Note down the events that lead to crash Classify the crash reproducible crashes that trigger Windows Error Reporting crashes/ hangs/ freezes that are hard to reproduce, or take long before repeating   Logging Information   Dump file from the crash – refer to the following article How To create BVMS memory dump?  ConfigCollection from the machine where the crashing Operator Client is running.
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