Bosch Building Technologies

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    100% helpful (1/1)
    ‎05-31-2024 03:36 PM
       Find attached the French version of this article!   This information may be requested by Central Technical Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. The method for collecting the NetApp DSA E2800 support bundle file from SANtricity Storage Manager App is provided below.   Step-by-step guide   Please make sure that you have the SANtricity Storage Manager App installed on your unit. 1. Open the SANtricity Storage Manager App   2. Right click on your DSA E2800 > select "Execute Script..." option    3. Add the following line in the Script Editor:  save storageArray supportData file="c:\supdat.7z" force=true;   4. Go to Tools and select "Verify Syntax"   5. "Syntax check complete" message should be displayed   6. Next, go to Tools and select "Execute Only"   7. To perform this operation, you have to login with your DSA E2800 credentials > click OK > "Working" message will be displayed Note: it may take a while for the next window to appear 8. Select "Add Security Exception" and next "Confirm Security Exception"   9. You will be prompted to enter the credentials again. Fill in the necessary details and click OK   10. The Script will start the execution and the bundle file will be exported.   11. The file will be downloaded in "C:\"     Nice to know:   How to download the support bundle file for DSA E2800 via WEB browser? How to download the support bundle file for DSA E-Series E2700?   You can also see the NetApp Knowledge Base:  How to collect an E-Series support bundle via SANtricity command line interface Note: You should have a NetApp account to access the NetApp KB article above.
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    0% helpful (0/1)
    ‎05-31-2024 03:35 PM
    This article provides a background information about syslog, tips for 3 rd party Syslog server options and step by step instructions how to configure, activate and collect the syslog.
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    ‎05-31-2024 03:35 PM
    Use Bosch software and apps to connect remotely to your devices for configuration or maintenance simply by logging in with your Remote Portal account
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    100% helpful (1/1)
    ‎05-31-2024 03:35 PM
    This article lists the scenarios in which technical support normally request dump file from a BVMS system.
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    ‎05-31-2024 03:34 PM
    Follow the steps below from this article to collect the configuration data file and the maintenance log file that might be requested by Central Technical Support team for troubleshoot & support purposes.  
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    ‎05-31-2024 03:34 PM
    Starting with firmware 6.51.0026, clearing passwords was changed to only reset service user level password.
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    ‎05-31-2024 12:17 PM
    This guide is meant to explain how to enable the appropriate debug commands for logging during random reboot situations, and which logging to collect for troubleshooting, as in general there are multiple triggers that can cause a device to reboot. The information gathered will help to analyze the root cause.  Please make sure that all of the logs collected cover the same time period.
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    ‎05-31-2024 11:52 AM
    Bosch camera's passwords must be a minimum of 8 characters including special characters
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    ‎05-30-2024 04:49 PM
    Before requesting a password reset, please note that you need to provide some important information to the Central Technical Support Team to get help from them.
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    ‎05-30-2024 04:39 PM
    The BVRAdmin password is a password for a Windows user and needs to be changed accordingly, from Windows settings. Please be aware that if you have BVMS installed on your DIVAR, it is important to change in BVMS Configuration Client the iSCSI target password after this was changed for BVRAdmin user.
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    ‎05-30-2024 04:24 PM
    Find out what to do when you enable SingleKey ID and you are no longer able to connect to Remote Portal using the password.
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    ‎05-30-2024 04:11 PM
    The information regarding the ports can be found in BVMS – Configuration Manual (page 366), should the customer use BVMS as a VMS.
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    ‎05-27-2024 11:09 AM
    The calibration can be done by using already recorded videos, as is demonstrated in the video below. Either video recorded on the camera's SD card or on a recorder can be used. This can save calibration time and can be done by a single person.
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    100% helpful (1/1)
    ‎05-27-2024 10:10 AM
    This article describes the mechanism of ANR 2.0 and how it can be set up. In the following ‘camera’ is used as a representative for all video source devices supporting ANR 2.0.
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    100% helpful (2/2)
    ‎05-27-2024 08:26 AM
    Subscribe directly to this article (Option 1) or to the firmware_release_notification label (Option 2) and you will receive a notification in your inbox every time when a new Firmware is released and added to the list within this article.
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    ‎05-24-2024 01:23 PM
    Starting with BVMS 12.2, new OpenID Connect (OIDC) login options have been introduced. When closing the Operator Client, the user can decide to completely log off or stay logged-in.
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    ‎05-22-2024 11:04 AM
    This document is specifically for DIP-73xx as it's the only DIP with Software Center. The document details how to upgrade all the way from BVMS 10.1 with Software Center and to BVMS 12.1 with System Manager 2.3 
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    ‎05-22-2024 11:00 AM
    Regular BVMS 12.1 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application. Usually, we recommend to upgrade BVMS in steps. Each version should not be more than ~two years apart. This prevents potential issues in the upgrade process.
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    100% helpful (1/1)
    ‎05-21-2024 03:38 PM
    The Embedded Login Firewall of all Bosch IP cameras, introduced with firmware version 6.30, consists of a two-level system which makes use of two integrated functional modules.
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    ‎05-21-2024 07:38 AM
    Unsupported camera model: Auto-calibration is currently not supported for this camera model. Calibration could produce wrong results or might not work. Why is this message displayed in Configuration Manager?
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