Security: Video

Regular BVMS 12.1 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application.

Regular BVMS 12.1 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application. Usually, we recommend to upgrade BVMS in steps. Each version should not be more than ~two years apart. This prevents potential issues in the upgrade process.

BVMS Desktop screen (BVMS Kiosk screen) has several customization possibilities for introducing a company logo picture and a custom text, as well as selecting if an application icon will appear on the screen or not.  Follow this article to see the guidance on how to make these customizations.

Find out from this article what can you do if the Windows product key cannot be activated on your DIVAR IP and if this message was displayed: "This key didn't work, please check it and try again, or try a different key."

If you were asked by the Central Technical Support team to provide them with the Sensor readings picture during the troubleshooting process of your device, please follow the steps from this article

This article explains what does the color of the led in the front view of the DIVAR IP AIO 5000 indicate.

If you were asked by the Central Technical Support team to provide them with the Bios defaults picture with the Boot order of your DIVAR IP during the troubleshooting process of your device, please follow the steps from this article and find out how can you check the boot order of a DIVAR IP

BVMS Configuration Client or Operator Client does not display correctly on the DIVAR IP 4000 AIO when opened from the Kiosk mode and appears oversized in fullscreen.

“Error: Discontinuity in network stream!” appears randomly on the monitor/s connected to the VIDEOJET Decoder 7000 (7513). What could be the likely cause of this?

Time zone drop down is greyed out and it's not possible to reconfigure the Time Zone on the DIP-44/64 after installing BVMS 12.1 and enabling UAC.

Any modification of the DIP unit IP, adding of a Network Dongle, moving of the ethernet cable in another network switch, even temporary, will stop the communication between the VRM and BVMS and could lead to issues. (e.g. No recording /iSCSI Target unreachable etc.)

This policy explains step-by-step what you should know about the Divar IP process when contacting Central Technical Support team and what to expect from them.

This policy presents what you should know about the In Warranty and Out of Warranty statuses of an Divar IP unit. Note that, to find out if your unit is under warranty or not,  the serial number of the unit is mandatory.

Learn from this article how to collect RAID Controller Event log, Diagnostics Logs or Server Report of DIP 6000 AIO via LSA for more in-depth troubleshooting, which might be required by Central Technical Support Team.

When trying to open the SuperDoctor app, the default browser opening is Internet Explorer and the login page is not showing up. "This site is not secure" message occurs and there is no possibility to continue to the localhost.

IPMI allows you to remotely monitor and manage certain aspects of the DIVAR IP all-in-one 7000 2U (gen 3), such as power status, temperature, fan speed, and other hardware-related information.

This article will help you to go directly to the technical articles related to a specific model of DIVAR IP, by using labels. Each Knowledge Base article contains relevant labels that relate to the DIVAR IP model for which you are searching for an article.

With the release of the DIVAR IP all-in-one 7000 gen4 (DIP-74xx), a new tool is available for health monitoring and log gathering, it essentially replaces SuperMicro’s SuperDoctor5; the ASUS Inband Tool. This tool operates as a service on the DIP and provides a webpage with hardware health monitoring options, hardware status details, and hardware information, as well as an option to export logs and run reports.

The BVRAdmin password is a password for a Windows user and needs to be changed accordingly, from Windows settings. Please be aware that if you have BVMS installed on your DIVAR, it is important to change in BVMS Configuration Client the iSCSI target password after this was changed for BVRAdmin user.

Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.