Bosch Building Technologies

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    ‎08-29-2023 10:47 AM
    Follow the instructions from this article and find out how you can activate a license on your Bosch camera.
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    ‎06-14-2024 01:35 PM
    The MinIris and MaxIris values could be configured when the camera is mounted and installed in specific lighting conditions.
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    ‎09-26-2024 09:50 AM
    This article provides you the solution when the MIC IP starlight 7100i camera wiper stops on the screen. Furthermore, you will learn how to perform a physical reset of the camera.
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    ‎08-21-2023 03:55 PM
    When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option. This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?
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    2 weeks ago
    This article describes how you can add and grant a Technician user permission on a specific group or camera in Bosch Remote Portal. Per default a Technician user can access all unrestricted groups and cameras. The Technician can further access all restricted groups and cameras to which he is added to.
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    a week ago
    When it comes to maintaining your system uptime, you absolutely have to know when there's a problem, no matter where you are or the time of the day. Therefore, this article helps you learn how to enable Remote Alerts, if something happens on the site and you are not on it.
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    ‎06-16-2022 03:31 PM
    The purpose of this article is to help you find the customer number and the material/ serial/ commercial type number of your Bosch device in different ways.
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    ‎04-07-2023 01:18 PM
    This FAQ article explains whether it is possible to activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App. One of the tests performed by Central Technical Support Team was on a DIVAR Hybrid 5000 with 6 outputs and they have used the latest firmware versions on DIVAR and cameras, so make sure you do the same.
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    ‎03-02-2023 10:13 AM
    Intelligent Insights support controlling Bosch IP cameras by Common Gateway Interface (CGI) commands over HTTP or HTTPS when a threshold of the area fill level, area fill level traffic light or occupancy use case is reached. Follow the step-by-step guide below and find how you can to setup the threshold actions in Intelligent Insights.
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    ‎10-21-2022 03:00 PM
    Find out from this article what might be the cause that could lead to this message being displayed: “error 18: wrong or no signature”
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    ‎02-21-2023 10:03 AM
    Let’s suppose that you have one setup which consists in an Adam 6060 I/O module, BVMS and a DINION IP thermal 8000 camera. Can the state of an ADAM relay module be changed when the IVA from the camera generates an alarm?
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    ‎05-31-2024 03:38 PM
    Follow the steps from this article and find out how you can remotely view and collect the system's event log through IPMI (Intelligent Platform Management Interface).
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    ‎03-11-2024 11:50 AM
    Do you want to configure Video Content Analysis of your device and "VCA: Authorization required" message is displayed in Configuration Manager? Find out here why this message is displayed and what you should do to fix it.
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    ‎04-10-2024 01:43 PM
    DIVAR network 5000 / DIVAR hybrid 5000   support configuration of 3rd party cameras through the ONVIF Profile S protocol.
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    3 weeks ago
    This article explains how to add new ONVIF cameras to a system that runs in full Bosch Video Management System (BVMS) via the Configuration Client. Depending on the license type you have installed in the Bosch Video Management System (BVMS), you can add a certain number and different types of cameras/ encoders.  BVMS supports 3rd party cameras as well, but they need to be compliant to ONVIF Profile S.
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    ‎07-26-2024 12:29 PM
    Operator Client helps you display the original full image circle of a panoramic camera, its image dewarped or you can select a point of interest of the image.
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    ‎09-26-2024 10:33 AM
    Find out from this article if it is a cause for concern if the temperature of FLEXIDOME IP 5000i IR (NDI-5503-AL) is higher than other cameras.
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    ‎02-15-2024 08:22 AM
    If one of DIVARs IP 5000 AIO is selected on a user profile, the Operator Client opens the site and works fine. One message is displayed when two or more DIVARs are added into the same Enterprise system.   If you already have a DIP 5000 AIO into your Enterprise system and you want to add additional units but you receive the following message, you can solve this by using the steps below: "Server of configuration database is already in the server list. Remove either the server that is twice in the list or make sure that the configuration database is not cloned between servers."
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    ‎06-12-2024 01:43 PM
    How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism which can result in white or ghost images? This article helps you to identify if the camera possibly suffers from a random failing shutter which uses the FFC (Flat Field Correction) instead of waiting for the FFC taking place approx every ~10min, you can now fire it on command.
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    ‎05-11-2023 09:47 AM
    The purpose of this article is to assist you with the creation of mirrored drive sets in a DIVAR IP all-in-one 5000 Recording Appliance.This procedure should be performed on new appliances that have not yet been deployed.
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