Security: Video

The attached document provides more insights into the system configuration regarding the BVMS - Operator collaboration with Slack

This article provides a step by step description of how to create certificates and configure their distribution in the large systems. 

Follow this article and find out how to store a snapshot of all cameras automatically from the Operator Client

In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS Operator Client Overview: This article describes the initial steps one can take for troubleshooting BVMS display issues (during live view or playback). It also summarizes what initial information and logs are needed for support in order to start the issue investigation.   General Information   SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed problem description Check and eventually update the version of your Graphic Card driver. During BVMS system tests there were documented cases of display issues related with out of date Graphic card divers. ❗ It is important that the Graphic Card driver of the client is up to date. Find the supported version of the Graphic Card driver in the corresponding to your BVMS version Release Notes (https://downloadstore.boschsecurity.com), in the section Hardware drivers.   Symptom specific Information   Problem Description   Is the issue camera type / FW dependent? Are all the devices in the system affected? Is the issue existent for all BVMS Operator Clients in the system? Is the issue existent for hardware decoders, for camera Web Interface or other display Clients? Is the recording, the playback or are both affected?   Logging Information   BVMS ConfigCollector logs keeping the following conditions: From the machine that shows the issue VSDK logging – please follow the steps from the article: How to collect Video SDK log files  VRM logs (in case VRM runs on the same machine like the BVMS MS, then BVMS ConfigCollector logs from the server) for VRM version 3.82 and onwards use VRM Monitor. The following articles will help you out:   How to access VRM monitor from BVMS Configuration Client? How to collect VRM logs with VRM Monitor (v3.82/ v3.83)? Screenshot of the Dashboard of the VRM for VRM version till 3.81 - contact support to receive BVIP Log collector tool and use it to collect VRM logs Movie showing the display artefacts can be helpful

Our portfolio contains quite a variety of (mobile) video clients and applications. To get a fast first overview we created the attached table to compare the most important ones.

Use the Microsoft Event Logging! When an error occurs, you can use the event log to help determine what conditions caused the error and identify the context in which it occurred.

Follow this article and download the Bosch Data Security Guidebooks attached

If BVC was installed whilst logged into Windows as the Administrator, go to the following folder: C:\Users\Administrator\AppData\Roaming\Bosch\Vidos.

Follow these instructions from this article if the ‘error code=1’ appears in Configuration Client - License Manager during the license activation process.

In this article you will see how to import project files into Configuration Manager in both versions: v6.10 & v7.41  

The following procedure will allow you to create a self signed certificate to allow a trusted connection between a web browser and MVS.

Use the project assistant to commission multi-camera projects and generate project reports. Available for Windows and iOS and Android. 

This FAQ article will answer to the question of possibility to upgrade an existing BVMS Pro system to a BVMS Enterprise system

Check this article and see what's new in Project Assistant version 1.4.0

The initial idea of the Project Assistant is nicely summarized in the video from this article

Find out from this article in which situations the MAC address cannot be found or only part of the address is correctly extracted in Project Assistant when scanning a QR or Data Matrix code

This article explains how to configure a single camera that already has a fixed IP address assigned, using Project Assistant App.

This behavior was improved with the release of Video Security Client/App 3.2.3.

This article contains a step-by-step guide from which you can learn how to change the video stream of a camera in Bosch Video Security Client

This article explains how to install Video Security app from the Site Monitor app, if not installed so far.