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    Security: Video

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    ‎06-21-2021 11:06 AM
    Logs   are definitely important. We would even say they are the most important thing for a   system to function properly. At some point, the Central Support Team may ask you to provide them with the log files of your system. The steps below can be used for the following models: DIVAR AN 3000/5000 , DIVAR Hybrid 3000/5000, DIVAR Network 2000/3000/5000 You can collect Service logs from the unit using two methods. Both methods will save the service logs as a password protected ZIP file ( Example: ServiceLog-20141204T172254.zip ). Method 1 : from Local User Interface Method 2 : remote, using a browser
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    ‎06-18-2021 05:55 PM
    The privacy mask moves around with the image when the MIC IP starlight 7000 HD camera is in PTZ mode. The camera is integrated into a 3rd party Software.
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    ‎06-18-2021 04:03 PM
    Question Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?   Answer Most likely, when you tried to connect to the S&ST ecosystem, you missed one of the steps explained in this article: How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?   If you are sure that you have followed correctly the steps from the article above, please collect from camera: Diagnostics logs Config file with log in credentials Event logs How to collect logs from your Bosch IP Camera/Encoder? Please check if the the following message is displayed in the logs : ✅   Tip "Not connecting (CC enabled: true; Network connection: true; MQTT client ready: true; NTP enabled: false )" → this indicates that you didn't turn on the NTP which is a prerequisite to connect to the cloud back-end  Please enable the timeserver and make sure the time of the camera is synchronized with a public time-server when connecting to the S&ST cloud.   Note:  NTP synchronization is necessary if the camera is going to be claimed in the portal. Please refer also to the Help & Support page:   Claiming cameras
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    ‎06-17-2021 12:10 PM
    Depending on the license type you have installed in the Bosch Video Management System (BVMS), you can add a  certain number  and different types of cameras/ encoders.  BVMS s upports 3 rd  party cameras as well, but they need to be compliant to  ONVIF Profile S. This article explains how to add new ONVIF cameras to a system that runs in full Bosch Video Management System (BVMS) via the Configuration Client. We recommend using Bosch Workstations and Servers. They are fully tested and optimized for Bosch Video Management System. Article requirements: BVMS installed ONVIF camera PC/ Server/ Workstation
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    ‎06-10-2021 11:16 AM
      Question   Which .NET Framework version is required for Configuration Manager v7.30?   Answer   .NET Framework is the original implementation of .NET. It supports running websites, services, desktop apps, and more on Windows. The system requirements for Configuration Manager state .NET 4.7.2 as necessary to be installed. .NET 4.7.2 is considered an operating system component under responsibility of Microsoft. If you operate in an offline CCTV network environment, please make sure that you have the .NET Framework 4.7.2 downloaded with the Configuration Manager v7.30 installer. Otherwise, the message below might appear and if you don’t have internet access you will be not able to use CM v7.30 WARNING: Configuration Manager v7.30 installation package does not provide .NET Framework 4.7.2.
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    ‎06-10-2021 10:57 AM
    From this article you will find out how to set up the IP Matrix configuration on the VIDEOJET decoder 7000 (VJD-7513) using Configuration Manager.   The built-in IP Matrix functionality, together with a connected keyboard, allows VIDEOJET decoder 7000 to run as a stand-alone system. An operator can manage up to 32 cameras via the keyboard without any PC or management system required. System setup is quickly done with Configuration Manager. After that, no PC is required to run the IP Matrix   Note: According to the Release letter (Firmware 9.51) of VJD-7513, VIDEOJET decoder 7000 supports IP Matrix application as built-in feature. According to the Release letter (Firmware 54.8.02) of VJD-7000, IP matrix remote monitor is only possible with UDP. TCP not supported. ** VJD-7000 can be used as an extended monitor to IP Matrix in single and quad view. Please check also the following article and find out: Which are the system requirements for configuration/ operation of VIDEOJET decoder 3000/ 7000/ 8000?   A single system can support: 2 physical monitor displays One KBD-Universal XF keyboard 32 cameras 32 camera sequences 9 favorite views
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    ‎06-10-2021 09:43 AM
    Perhaps you are wondering how to set the maximum retention time on a Divar Network? Some of our customers asked about this option. Well, in DIVAR Network and Hybrid there is not retention time. But you can set the automatically deleting time, that is more or less the same.   Step-by-step guide:   Open one Browser and type your device IP address Login with the administrator account Go to Settings > Storage > Recording Fill in the box with the desired automatic deletion time   Another option is to make this change directly in the local interface of the unit.
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    ‎06-10-2021 09:32 AM
    Short intro and related topics: This article will review the settings required to configure Windows as a NTP time server. Note: If you are running VRM and have the Time Server enabled, you must disable the Time Server before performing the following. Article requirements: Windows Server 2016/ Windows 10
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    ‎06-10-2021 09:14 AM
    Find below Gmail SMTP settings which you have to set in your EMAIL screen of DIVAR Menu. SMTP Server address: smtp.gmail.com Username: Your Gmail e-mail adress Password: Your Gmail password Port (TLS 😞 587 Port (SSL 😞 465 TLS / SSL required: Yes TLS : Transport Layer Security         SSL: Secure Sockets Layer What happens if you do not select either one? If neither SSL nor TLS is used , then the communication line can easily become a party line for eavesdroppers, all data transmitted between DIVAR and e-mail account for anyone to see.
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    ‎06-10-2021 12:29 AM
    It is possible to add ONVIF compliant cameras to Bosch Video Management System as live only devices or as VSG devices (then the cameras will also record). This article explains how to add an ONVIF camera as VSG device in full Bosch Video Management System (BVMS 10.1). We recommend using Bosch Workstations and Servers. They are fully tested and optimized for Bosch Video Management System.   Article requirements: BVMS installed ONVIF camera. Please refer to BVMS - ONVIF Device compatibility for additional information. PC/ Server/ Workstation
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    ‎06-09-2021 11:24 PM
    This article explains how to connect an INTEOX camera to the S&ST ecosystem using Configuration Manager (7.20 and later). Nice to know: For a better understanding of using the  Bosch Remote Portal, S&ST ecosystem and INTEOX cameras , we encourage you to join our   online Inteox product line introduction training  from Bosch Building Technologies Academy!
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    ‎06-08-2021 09:23 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.
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    ‎06-08-2021 09:17 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.   Related Products: BVMS, Operator Client This article describes the initial information needed to start troubleshooting Operator Client Crash.   General Information   SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed problem description   Symptom specific Information Problem Description   Note down the events that lead to crash Classify the crash reproducible crashes that trigger Windows Error Reporting crashes/ hangs/ freezes that are hard to reproduce, or take long before repeating   Logging Information   Dump file from the crash – refer to the following article How To create BVMS memory dump?  ConfigCollection from the machine where the crashing Operator Client is running.
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    ‎06-04-2021 10:12 AM
      Causes   DIVAR mobile viewer is not able to connect to DIVAR AN and/or DIVAR Hybrid/Network because some ISP’s  (Internet Service Provider) only support IPV6. This issue occurs on: iOS 14.4 DIVAR Mobile Viewer 3.1.4 DIVAR AN and/or DIVAR Hybrid/Network    Solution New app  3.1.5 version is released and available on the App Store.  Please download the new App version and fix this behavior. We encourage you to always use the latest version of the App. Latest versions contain the newest features and bug fixes.
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    ‎05-27-2021 04:29 PM
    Question   Why the Windows license key and System ID are the same on all my DIVAR IP 6000?   Answer   These units come pre-licensed from the factory and they have an OEM (Original Equipment Manufacturer) license activated. Please see more information about OEM on the Wikipedia link below:  https://en.wikipedia.org/wiki/Original_equipment_manufacturer According to its   datasheet, all components relevant to the usage of DIVAR IP 6000 as storage array in a Bosch recording solution are pre-installed and preconfigured. Simply connect to the network and power the unit up — DIVAR IP 6000 is ready to begin recording straight out-of-the-box.
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    ‎05-26-2021 08:39 AM
    Strange behaviors of the Divar IP 6000/7000 R2 start from a root cause that need to be found. Log files are the most comprehensive and help the Central Technical Support team to find it and provide you further assistance. This article provides you a step-by-step guide on how you can collect MegaRAID logs for DIVAR IP 6000/7000 R2.
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    ‎05-25-2021 10:11 AM
    In Cloud-based Services, different 'Actions' can be configured for automatic processing as well as manual action for the operators (Alarm Agents). There are 2 different options how an action is processed: An 'Automatic Action' is processed automatically when the related Service Scenario is performed. An 'Intervention Action' is executed manually by an operator from the Cloud-based Service Operator Interface. This note shows available actions in Cloud-based Services and provides a step by step instruction to configure these actions.   Step-by-step guide   1. Send e-mail "Send e-mail" sends an e-mail notification to the configured recipient(s). The action can be used as manual action for the operators (Intervention Action). The content of the alarm email can be configured to the customer's needs.   To configure a "Send e-mail" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Email'. 6. Type recipients, CC's, mail subject and message. Use the pull down to enter environment variables to the e-mail text. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   2. Execute PTZ Command "Execute PTZ Command" starts an auxiliary command on a Pan-Tilt-Zoom (PTZ) camera. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). Note the available auxiliary commands in the camera’s manual. To configure an "Execute PTZ Command" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Execute PTZ Command'. 6. Select PTZ camera, select auxiliary command and type the command No. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing   3. Go to PTZ Preposition "Go to PTZ Preposition" moves a Pan-Tilt-Zoom (PTZ) camera to a preposition. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). The prepositions (shots) need to be configured via the Device Page upfront. To configure a "Go to PTZ Preposition" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Go to PTZ preposition'. 6. Select PTZ camera and type the preposition No. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   4. Play Audio on Device "Play Audio on Device" replays an audio file directly from the device's loudspeaker. The action is intended to perform standard audio interventions without the need for the operator (alarm agent) to talk. "Play Audio on Device" can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). Audio files need to be prepared and installed by CBS development. If you want to use your own audio files, please get in contact with technical support. To configure a "Play Audio on Device" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an Action. 5. Give the Action a descriptive name and select 'Play audio on device'. 6. Select the audio device and select the audio file. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   5. Switch Relay "Switch Relay" switches a relay of one or more IP devices. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). To configure a "Switch Relay" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Relay'. 6. Select activation mode and select one or more relays to switch. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   6. Notify Monitoring Center and Log Event Both action types "Notify Monitoring Center" and "Log Event" are obsolete and can not be used in a Service Scenario.  See also: How to add a user to Remote Alert service in Remote Portal?
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    ‎05-20-2021 10:47 AM
    Question   Where can you find the ISO image for recovery of DIVAR IP 7000R2 and DIVAR IP 6000R2?   Answer   Related Products: DIVAR IP 7000R2 and DIVAR IP 6000R2   CTN Description   DIP-6180-00N  DIVAR IP 6000 2U W/O HDD  DIP-6183-4HD  DIVAR IP 6000 2U 4X3TB  DIP-6183-8HD  DIVAR IP 6000 2U 8X3TB  DIP-6184-4HD  DIVAR IP 6000 2U 4X4TB  DIP-6184-8HD  DIVAR IP 6000 2U 8X4TB  DIP-61F0-00N  DIVAR IP 6000 3U W/O HDD  DIP-61F3-16HD  DIVAR IP 6000 3U 16X3TB  DIP-61F4-16HD  DIVAR IP 6000 3U 16X4TB  DIP-7180-00N  DIVAR IP 7000 2U W/O HDD (R2)  DIP-7183-4HD  DIVAR IP 7000 2U 4X3TB (R2)  DIP-7183-8HD  DIVAR IP 7000 2U 8X3TB (R2)  DIP-7184-4HD  DIVAR IP 7000 2U 8X3TB (R2)  DIP-7184-8HD  DIVAR IP 7000 2U 8X4TB (R2)  DIP-71F0-00N  DIVAR IP 7000 3U W/O HDD (R2)  DIP-71F3-16HD  DIVAR IP 7000 3U 16X3TB (R2)  DIP-6704-HD 4000GB HDD DIVAR IP 6000/7000    For recovery of DIVAR IP 6000 R2 or DIVAR IP 7000 R2 one should use only the DVD provided with the particular device. Do not use the DVD for recovery if you are not sure that it is the one delivered with the system. In case the DVD is lost or damaged request the respective ISO image from Bosch Technical Support.  Solution:  Request the ISO image from Bosch Technical Support:   Provide the Serial Number of the device Issue description: What is the reason for the recovery Why it is not possible to use the recovery DVD   Note: This article will guide you through the recovery steps of a DIP:  TSG: Rebuild broken OS RAiD on DIVAR IP 6000, DIVAR IP 6000 R2, DIVAR IP 7000, DIVAR IP 7000 R2
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    ‎05-20-2021 10:09 AM
    Question   What is the difference between RAID 5, RAID 5 plus a Hot Spare and RAID 6?   Answer   The RAID combines two or more physical drives into a logical unit presented as a single hard drive to the operating system. There are currently six basic RAID levels: RAID 0, RAID 1, RAID 0+1, RAID 1+0, RAID 3, RAID 4, RAID 5 and RAID 6. The scope of this article is to provide basic information for the levels RAID 5 and RAID 6 and to compare them from point of view of performance and security.   Hot spare   is a drive that acts as a stand by drive in RAID 1, RAID 5 or RAID 6 volume. It is fully functional drive that contains no data and is not used during normal operation. If a drive from the volume fails, the controller reconstructs the data from the failed drive to the hot spare drive. A   RAID 5   array is designed to protect against the failure of a single disk within the array. Because of the way that RAID 5 works, the total capacity of one disk is lost to overhead. If, for example, a RAID 5 array contained five 10TB disks, then the array’s usable capacity would be 40TB. A   RAID 5 (with Hot Spare disk)   array can be configured to treat one of the disks as a hot spare. Then one of the disks is reserved as a replacement in the event that a disk fails. For the above example with five 10TB disks, this would decrease the example array’s usable capacity to 30TB. A   RAID 6   array is designed to protect against two simultaneous disk failures. However, the price for this extra protection is that two disks' worth of capacity is lost to overhead. As such, a RAID 6 array made up of five 10TB disks would have a usable capacity of 30TB because 20 TB is lost to overhead. The   performance   during Normal Operation is measured in IOPS (Input/output operations per second) and as a sum for all the disks (excluding the Hot Spares and decreased for writing parity data) in the array.  As a rule of the thumb, the higher the overhead associated with writing parity data (in the above example RAID 5 with Hot Spare causes the same overhead like RAID 6) the lower the IOPS. The reason for implementing RAID arrays is to   secure the data. The level of   protection   does not directly correlate with the overhead. From the above example both RAID 5 with Hot Spare and RAID 6 have same capacity, but offer different level of protection. In case of failure of RAID 5 array with Hot Spare, the Hot Spare is activated and the rebuild process start immediately. The system can recover from a single disk failure and during the recovery, process is vulnerable to second disk failure. Therefore, RAID 5 and RAID 5 with Hot Spare disk offer the same level of protection – single disk failure.   In contrast, if a disk fails at RAID 6 array, the recovery will start only after the faulty disk is replaced manually.  However, if during the recovery process second disk fails, the RAID 6 array will stay functional.
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    ‎05-13-2021 03:45 PM
    Related Products Workstations, Z4G4, Microsoft License Question Is it possible to Activate Windows 10 by phone for Bosch Workstations? Answer With introduction of Windows 10, Microsoft disable the phone license activation for Bosch Workstations. Please perform online activation over internet.
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