Security: Video

This customer explains step by step what can be done when DIVAR IP 7000 server stopped recording suddenly and the Video Recording Manager service is not running.

You can call desired pre-positions (PTZ) of Bosch IP cameras by using OSRD protocol or BiCom protocol. Please check this aticle to find some examples and detailed explanation.

This article provides an answer to the question: Can I install Intelligent Insights into DIVAR IP all-in-one 5000?

There is an issue with VRM versions lower than 4.0 where the retention time for recordings from VSG instances is set incorrectly. There are a few things that usually cause the recording mode to be set incorrectly. Find out more details from this article!

This article presents what should we check first if Channel 5 & 6 of DSA E2800 are showing as disconnected: Verify if the expansion slots are connected correctly (page 21) Afterwards, wait a few minutes until they load up, and only then start the DSA S2800. Now, you can check in the Configuration Manager to see if the IP addresses need to be changed. Once you verify that they are correct, you can add the Device in Configuration Client.

This article presents where you can find and download the Firmware for NetApp DSA unit. Depending on the version you need, you can access this E-Series SANtricity OS Controller Software Link for Downloads. 

This article presents where are the Transcoder Log settings and how to enable them for log collection.  

This article explains why the Live view shows ‘Authentication failed’ in Video Security App.

This article presents what symptoms appear in BVMS Operator Client if Time synchronization is wrongly set. Also provides some recommendations about what to do to avoid this symptoms. 

This articles explains what does the User Name column indicate in the BVMS Operator Client LogBook.

This article explains how to enable and collect Video SDK Logs for VSDK based applications.

Is there a way to request for the panoramic camera de-warped snapshot via URL?

This article lists the concrete instructions for collecting logs or other important information for issues with DIVAR IP. We will classify the different issue scenarios . Depending on the issue, this article lists the required logging to start the initial troubleshooting process.

After configuring the Virtual mask in the web browser of Bosch CPP7.3 camera and afterwards going back to the Live view, the Virtual mask appears as Privacy mask and is not transparent and other inappropriate behaviors have been noticed. This happens on the Bosch CPP7.3 cameras that have FW version older than v.7.86.0019

This article it is about analog control system connected directly to the MIC IP serial port. The serial com ports of traditional analog systems head end control systems connect directly to the RS485 input of the MIC IP models listed within this article.

Camera integrated as NTCIP with SUNGUIDE software works great, but as ONVIF there are issues with the focus. When trying to adjust the focus from the SunGuide software, there are no changes with the camera image.

Find out from here what to do if your FLEXIDOME Multi 7000i or FLEXIDOME Multi IR is coming offline sporadically/ disappears from the network

In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.   Related Products: BVMS SDK, BVMS    Overview: Analyzing BVMS systems with SDK components is a challenging task, because the functionality and the runtime behavior of those systems are harder to determine than for a BVMS systems without SDK functionality. In order to troubleshoot BVMS systems with SDK components support needs the following information and logging. Please prove the following information to support:   Symptom specific Information   Problem Description SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed description of the expected behavior of the SDK functionality. Detailed description of the actual behavior of the SDK functionality.   SDK Components What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running? Are there additionally client scripts, server scripts or workstation startup scripts?   SDK Interactions Do SDK components interact with remote Operator Clients? Do SDK components interact with the Operator Client UI? Do SDK components control devices? How often are client scripts triggered? How often are scripts triggered by BVMS event?   Environment Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI) Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.) Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)    Logging Information Please provide the Scriplet and/or Log files The optimal approach is to provide both the scriplet and logging. ClientScript logfiles: can be found in the ConfigCollection of Operator Client machines. ServerScript logfiles: can be found in the ConfigColletion of Management Server machines.   Make sure that logging is implemented in the script and that logging is activated in the configuration.  

This article explains where to find the Serial-No. of a system. The BOSCH sticker is most important.  For registration and NetApp case creation of the DSA E2700 and the DSA E2800 units only the NetApp S/N of the Controller base unit is relevant. 

This is a living document and the list will be constantly updated. Details can also be found in the BOSCH Product catalogue: