Bosch Building Technologies

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    ‎03-01-2024 01:07 PM
    Having trouble with your DSA unit and not sure which are the next steps? Then contact the Central Technical Support team and provide the following mandatory information: Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address. Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem. Product Information  - include the product name, model number The Serial Number Support Bundle File (to download it, please check one of these articles based on your product:  DSA E2700, DSA E2800 from SANtricity Storage Manager App and DSA E2800 via web interface) Registration Form Provide the segment code from the back of the unit if the unit is not responding (lockdown)           Please note that prior to any action, the Central Technical Support team will check whether the DSA unit is still in warranty or not.         1. If your unit is Out of Warranty: The unit will not be serviced by the Central Technical Support nor their IT partner You have the possibility to extend the warranty (with extra 2 years) If you agree to pursue this path, then Central Technical Support will redirect you to the responsible department, from where you will receive a price offer. Also, if the unit is not covered by warranty, Central Technical Support will provide support based on a good will and only as best effort.  Nice to know: It is best that warranty extensions are purchased before the unit's warranty expires as In-Warranty service extensions are cheaper than out of warranty service extensions. Spare parts are not available for both DSA E2700 series and E2800 series when the units are out of warranty, therefore the only option left is to purchase a service extension.           2. If your unit is under Warranty: the Central Technical Support team will open a support ticket with their IT partner   Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.  
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    ‎01-03-2024 10:59 AM
    Select the resolution of the JPEG images. You can choose between various <formats>: – 720P: 1280×720 pixels (only available for HD cameras). – 1080P: 1920×1080 pixels (only available for HD cameras).
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    ‎01-03-2024 10:49 AM
    The way to get Metadata in Milestone is through the Bosch Enhanced Metadata Plug-in
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    100% helpful (1/1)
    ‎12-21-2023 10:13 AM
    New check in BVMS Configuration Client has been implemented, which blocks the disabling of the "Secure connection" if camera port 1756 is disabled. This should prevent the camera from getting "unreachable" by miss-configuration of the administrator. 
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    ‎11-17-2022 12:27 PM
    The calculation of the storage capacity is done in different way in Configuration Client and VRM Monitor. Check this article and find useful details!
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    ‎01-09-2024 08:46 AM
    This article explains how to enable or disable audio recording for specific camera in BVMS, on action of BVMS Operator Client user.   Follow the step-by-step guide from this article.
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    ‎12-19-2023 02:49 PM
    In case you have noticed a gap between the left and right of the lens installation, this might cause improperly focus for the camera's image. Therefore, please proceed as explained in this article.
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    ‎03-01-2024 12:53 PM
    Did you forget the password of your Bosch VIDEO Systems Security device? To find out the way of handling password reset requests by the Central Technical Support team, follow the below steps:   Contact Central Technical Support team via email (centralsupport.bt@bosch.com) or phone and provide your contact details Central Technical Support team must identify your company account in the database. If no company account was found in the database, then you will be asked if the product was bought directly from Bosch or through a distributor. In the meantime, a ticket will be opened for your request. If the product was bought through a distributor, you will have to contact your distributor. If the product was bought directly from Bosch, your contact details and the account will be verified internally by the sales team for authentication. the Central Technical Support team will not continue the process until receives the confirmation about your account authentication. It can take a while. if the authentication fails, then you have to contact your distributor. if the authentication is successful, the password reset process continues with the following steps: 4       The Central Technical Support team will request the following details: software/hardware product(s) the number of products, the installed firmware or software version serial number MAC address IP address 5       The Central Technical Support team will send you via email the prefilled Authorization Letter template  6      You have to fill in with all the information requested in the Authorization Letter, sign and stamp it and send it back to Central Technical Support.  7       If the data in the Authorization Letter is correct, then the execution of the Password reset can be made.  8      Depending on your product the password reset procedures will vary/differ. Please check the below links. Analog / Hybrid / Network DIVAR IP Cameras, HW & SW Decoders, Encoders IP Recorders Management Systems     9   Once the password reset is done, the ticket will be closed.  Nice to know: The response time for any password reset topic is 24h. If you request password reset for more than 4 cameras, this service could be chargeable. For e.g., if the request is for >=4 cameras/ DVRs, then you will receive the quote and the invoice. The same will happen for other combinations of SW and products, when password reset is requested for them.                 If this is a chargeable service, local sales will be involved and they will prepare and send a quote based on the local sales process   ⚠️ Note If under certain circumstances it is found that a password reset request has been divided into different requests with a smaller quantity of products/SW, for the same site and in less than a month, then the password reset process will be declined and will not continue or will be invoiced.
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    ‎12-19-2023 10:57 AM
    During the authentication process with Bosch cameras to a RADIUS server, the event “5400 Authentication failed” occurs. Find out from this article what you can do in this case.
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    100% helpful (1/1)
    ‎12-19-2023 10:39 AM
    Please note that this recommendation might help, but cannot guarantee the high quality of the image. It depends on the camera FoV and the environment where the camera is installed.
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    ‎12-19-2023 10:24 AM
    Welcome to the 3.5 release of Video Security for Windows, Android and iOS. There are new features in this release, some of the highlights are explained within this article.
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    ‎12-18-2023 09:44 AM
    Please configure the same time zone on the PC, download the Remote Portal activation file again and then you will be able to load it into Config Client and license the system.
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    ‎06-03-2022 08:36 AM
    This article contains the information about the default path where  the recordings of Bosch Video Client are set.
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    ‎04-20-2023 01:36 PM
    BVMS OPC server restricts the use of some symbols in the camera names
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    ‎12-14-2023 01:41 PM
    Mercury vapor lights are banned in many countries. There are a variety of phosphor coatings used by different lighting brands resulting in different color temperatures.
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    ‎12-13-2023 02:49 PM
    The Bosch camera can make up to two (2) recorded tours. A recorded tour saves all manual camera movements made during the recording, including its rate of pan, tilt and zoom speeds, and other lens setting changes.
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    ‎12-12-2023 01:41 PM
    When looking at the MQTT explorer, the naming of the counters is always as in the first camera, so always "Counter-1-1" and "Counter-1-2".
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    100% helpful (1/1)
    ‎12-13-2023 03:15 PM
    Maintaining the highest level of data security requires continuous improvements in all the system components - including software and device firmware. Recent changes in the camera firmware are focused on improving the security level overall.
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    ‎12-07-2023 08:03 AM
    You should only subscribe directly to this article (Option 1) or to the software_release_notification label (Option 2) and you will receive a notification in your inbox every time when a new Software version is released and added to the lists within this article.
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    ‎12-01-2023 01:49 PM
    Starting with BVMS v10.0, you can leverage VRM Encryption Technology.
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