The VRM eXport Wizard 2.10 is now avaiable. Similar to VRM eXport Wizard 2.0, encrypted and unencrypted VRM recordings can be exported (VRM block export) from any video surveillance system based on Bosch Video Recording Manager (VRM) and exported recordings can be converted to mp4-files. or details please check out the attached document.
Bosch Video Client
How do I backup the complete BVC configuration in Windows 7?
If BVC was installed whilst logged into Windows as the Administrator, go to the following folder:
C:\Users\Administrator\AppData\Roaming\Bosch\Vidos. Copy the conf folder. This folder contains the BVC configuration.
Note : Backup configuration only applicable to the specific BVC version during configuration restore.
+++ Update: new [dns] tag available since PA1.4 +++
The template file can now be extended to using the tag [dns] for importing the DNS server address. This now also allows you to import URLs for the time server address, not only IP addresses.
Intro: The Project Assistant offers two ways of importing existing project data:
Option 1) Importing a .bpassist file, which was exported from the app at some point and which contains all information and data ever created/entered inside the app for that specific project. Simply select the "Project Assistant" mode >> click "continue" >> and press "import".
Option 2) Importing from a tab-separated text file. This option may be useful, if you have existing project data, e.g. in an Excel spreadsheet, which you want to transfer into the Project Assistant for further use.
This article deals with option 2 and explains the steps potentially needed before you can refer to the steps explained in the following Youtube video ("Import from file").
Let's assume you already have existing project data prepared in an Excel spreadsheet and you want to transfer that data into a format that can be imported to the Project Assistant
Go to the Bosch Security Systems DownloadStore and download the provided template file "example_project_import_report_template.txt" or the NEW Excel file " 2019_02_20_example_project_IMPORT_template.xlsx" , which also includes detailed instructions and explanations on each parameter.
Import the .txt template file into Excel by opening the template file with Excel and following these steps:
Select "delimited" as well as "My data has headers."
Select "Tab" in the Delimiters section and finish up the Excel import by pressing "Finish".
INSTEAD, you can also use the NEW Excel file, where you can avoid the above described initial import step of the .txt file.
[Option A] According to the provided data columns, copy and paste your existing data from your initial spreadsheet file into the template file (you do not need to populate every column of the template) [Option B] This option works the other way around. Use the Project Assistant header tags, e.g. [ip], [mac], etc., which you can find in the template file and add these tags to the column headers in your initial Excel spreadsheet (cf. screenshot below). The Project Assistant is capable of searching the .txt import file for these tags and of filtering out the corresponding columns (no matter the order of the columns).
Go to "Save As" in Excel and save the newly populated template file as a "Unicode Text (*.txt")" file
Transfer the file to where you can find it with the Project Assistant and start the app
Create a new project
Set a password for the project itself as well as default passwords for the cameras that you would like to assign
That's it - Now it is time to refer to the Youtube video mentioned above
Enjoy using the Project Assistant and feel free to share your feedback with us!
Note: By the way, the column tagged [info] in the tab-separated file corresponds to the "comments" text box in the app. So if you have any information that helps you describe the camera better, e.g. where it is to be mounted, you can add this info in the corresponding cell of the respective camera.
Newer NetApp controller firmware might be approved and qualified by BOSCH. This article only refers to a introduction in time of a 11.50 firmware generation. (e.g. status 08/2020 there is an 11.60.2 qualified by BOSCH) Details can always be found at the BOSCH product catalogue: https://commerce.boschsecurity.com/us/en/DSA-E-Series-E2800-60-bay/p/34919710859/ and
Potential for Data Inconsistency Issues on E-Series Storage Systems
With the controller firmware 11.50.1 and newer version an issues are fixed by NetApp, which enforce an immediate update of all E2800 iSCSI Storage Systems (their controllers). In July 2019 BOSCH announced the need to update from all former NetApp controller firmware 08.30.40.00 to newer versions. These newer versions should be certified and approved by BOSCH. In 2019 there was also an announcement by NetApp. All customers owning a NetApp storage system with valid warranty agreement and registered unit do have access to the public announcemnt of NetApp. This was announced by NetApp on their support websites (see https://mysupport.netapp.com/).
Bosch approval 31st of January 2018
Bosch approval 7th of May 2019
Bosch approval 20th of September 2019
newer NetApp firmware versions:
NetApp Firmware 08.30.40.00 no longer allowed for usage
NetApp Firmware: 11.50.R1 no longer allowed for usage
NetApp Firmware: 11.50.2 no longer allowed for usage
BOSCH qualifies and approves new global NetAp frmware vversions for E2800 controllers. Please always use the latest approved NetApp global firmware where possible
Please follow our BOSCH Knowledge Base and monitor for updates at this article for important news. The BOSCH submodel ID 356 ensures that the NetApp system is optimized for 24/7 video recording.
Products that were affected:
All DSA E-Series (E2800 12-bay) and DSA E-Series (E2800 60-bay)
Example product variants:
DSA-N2E8X4-12AT Base unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, single controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2E8X4-12A
DSA-N2C8X4-12AT Dual controller unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, dual controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2C8X4-12AT
Note: There are other models with various HDD capacity (e.g. 8TB harddrives and larger) available For more details visit the BOSCH product website
Summary of issue
NetApp® has become aware of issues that could occur when an E-Series controller reboots at certain points during the evacuation of data from a drive that is performed as part of the sequence when a drive is being failed by the controller. As a result, there is a small possibility of data inconsistency on controllers running certain versions of E-Series SANtricity® OS controller software.
First announced in 06/2019: The issues are possible on E-Series controllers running 8.30, 8.40, 11.30, 11.40, and 11.50 versions of E-Series SANtricity OS controller software. The overall probability of these issues occurring is very low, but RAID 1 volumes have a higher probability of encountering the issues than other RAID levels or NetApp Dynamic Disk Pools. These issues do not affect traditional RAID volume groups that have no global hot spare drives because drive evacuation does not occur in this configuration. For information about fixes in these releases, view the readme notes for each revision release.
No workaround available. Controller Firmware update is needed. HDD Firmware update is not in relation to the descdribed issue here, but it is in general recommended to install the latest offered HDD firmware that is recommended by BOSCH and NetApp. The same applies for HDD firmware.
Solution: Update the NetApp Controller Firmware
Upgrade E-Series SANtricity OS controller software to the latest applicable revision release for each platform as soon as possible. Please reach out to your local BOSCH technical team and BOSCH BT-SC/ETP-MKP team to ensure that the relevant NetApp Firmware has been approved to be usable for 24/7 video recording and replay use case. Even the global NetApp Firmware can be installed on BOSCH submodel ID 356
Where to get the Controller Firmware
All customers with a full NetApp NOW support account and valid warranty on their system can download the controller firmware by using the own NetApp user account. The verison offered at the NetApp NOW platform should be certified and allowed by BOSCH for video use cases. See also: https://community.boschsecurity.com/t5/Security-Video/TB-VS-date-2020-04-22-New-Firmware-11-50-3R1P3-is-available-for/ta-p/12778
In caase the download option is not offered to one of our customers, we kindly ask to make sure that the unit is registered on the company and that the NetApp NOW account belongs to the company that has registered the unit. In all other cases, please recout out to the BOSCH Support organisation or local Bosch Technical Support desk.
A NetApp SANtricity firmware / controller firmware package for E2800 model can be downloaded from the NetApp NOW website. Revisions can be found at https://mysupport.netapp.com/NOW/cgi-bin/software/ See also: https://mysupport.netapp.com/products/web/ECMLP2854621.html
Additional information is available at NetApp and accessible after user registration. First go to https://mysupport.netapp.com/ to register. Product Release Notes from NetApp: https://mysupport.netapp.com/ecm/ecm_download_file/ECMLP2842060
NetApp Support Bulletin, please view the following URL: https://kb.netapp.com/app/answers/answer_view/a_id/1086731 (As the URL can change any time by NetApp, search for the KB id 1086731)
Steps to update
The E-Series SANtricity ® OS package includes data for simplex controller and duplex controller systems and the firmware file itself.
NVSRAM File for for duplex.
NVSRAM file for simplex
and the controller firmware
Download the latest SANtricity OS software files from the NetApp Support Site to your management client.
From SANtricity System Manager, select Support > Upgrade Center .
In the area labeled “SANtricity OS Software upgrade,” click NetApp Support .
On the NetApp Support Site, click the Downloads tab, and then select Software .
Locate E-Series/EF-Series SANtricity OS (Controller Firmware) .
For the platform, select E2800 , and click Go!
Select the version of SANtricity OS (Controller Firmware) you want to install, and click View & Download .
Follow the online instructions to complete the file download.
Attention: Risk of data loss or risk of damage to the storage array — Do not make changes to the storage array while the upgrade is occurring. Maintain power to the storage array.
The modern and easy to use Bosch Video Security Client version 3.2 provides you the following new features:
More cameras per site Now you can view up to 256 cameras per site.
Easy mobile access to BVMS Use the Bosch Video Security Client or Bosch Video Security App from your mobile device to log in to your Bosch Video Management System (BVMS Lite and Plus, version 10.0 or higher) to keep an eye on all your properties.
Better Navigation The new clear structure of the navigation side bar allows you fast and easy selecting of and switching between your camera views.
Proxy support (on Windows only) Access your cameras, your DIVAR IPs or other sites via a proxy server with Video Security Client on Windows.
For more details see the attached pdf-document and the release letter, which can be found in the Bosch Download Store and in the Bosch product catalog.
Security guards as well as operators are all member of this Slack channel and use the channel to collaborate. Guards can use their mobile phones to upload still images or movies to the channel for archiving by the security operators. Security operators are able to send snapshots (directly from BVMS), videos (exported), or chat messages to instruct security guards.
BVMS automatically posts events to the channel and, optionally, can post camera snapshots or short video clips of incidents into the channel automatically.
The attached document provides more insights into the system configuration.
How can I protect my security system, from an IT security perspective?
The attached document explains how the security system can be hardened. Additionally the BVMS - Network Design Guide includes best practices for desgning a secure network.
This article describes how to create a Certification Authority (CA) signed certificates for multiple cameras and distribute the CA certificate to multiple workstations. The attached step-by-step description was created for setting up BVMS recording authenticity feature in large systems.
I want to encourage you to check out one of our latest customer success stories (link) demonstrating the increase in efficiency when leveraging the interplay between Project Assistant, Remote Portal and Configuration Manager.
"Project Assistant easily cut our camera installation labor by 30%,"
said Daniel Russello, President of AppNet.
Please stay tuned, there is more to come.
What's new in version 1.4.1?
This is bug fix version that only applies to Windows users as it improves compatibility with Windows 10 Version 2004 and higher.
As usual, you can find the latest version in the Bosch Download Store or you use the (auto) update (check) functionality of the app.
Your Bosch Security App Team
BVMS Lite and BVMS Viewer are BVMS editions that you can download and activate free-of-charge.
How can I set-up a basic (live and recorded video) BVMS system?
First, you need to download the software package, active the BVMS Lite license and install the software. This is described in this article: BVMS - Activating a license.
Second, you need to prepare an iSCSI environment which is suitable for recording video. Any Windows Server based operating system will do. This is described in this article: BVMS - Configuring a Microsoft iSCSI target.
Last, you need to add cameras to the system and start the recording. This is described in this youtube video: How to add a new camera using Configuration Client (BVMS).
Now, have a look at the Operator Client quick guide and you're ready to go!
Where can I get more information on advanced functionality?
Once the software (configuration client or operator client) is running you can press F1 at any time to open the embedded software help! All of the advanced functionality BVMS offers is explained in the help files.
The Project Assistant has been around for almost 2 years now and we are wondering how it has affected your way of working?
The initial idea of the Project Assistant is nicely summarized in this video:
Feel free to share you experiences and best practices with us - here in the community using the comment section below 🙂
Stay tuned and healthy
Your Bosch Security App Team
The attached technical notes give a short introduction to scripting alarm and counter tasks with Intelligent and Essential Video Analytics in FW 7.60. It also provides a broad selection of example scripts for explanation as well as including real world application examples.
IR filter sometimes fails to switch during day/night change
Affected camera models: NBN-932, NBN-832, NBN-733, NBN-63013-B, NBN-63023-B, NBN-65023-B, NBN-73013-BA, NBN-73023-BA, NBN-75023-BA
The inner tube of the LVF-5005C-S1803 lens can hit the IR filter frame and block the mechanism. This can happen in the maximized focus position of the lens. Result is the day/night switch can fail.
See above showing the inner tube of the lens, and in second picture the DINION IR filter frame
When installing the lens follow the following steps:
Open the Lens Wizard in the camera web interface and click the Center button to center the motorized back focus mechanism
Manually focus the lens by rotating the focus ring on the lens
Click Local Range Autofocus button in the Lens Wizard to fine tuning the focus settings.
If the steps above are followed the lens will not touch the IR filter.
Not all Cisco PoE+ switches are able to power up the UHO-PoE-10 or VSP-UHO-PoE-10 outdoor housing (F.01U.300.502, F.01U.332.052).
Bosch has introduced the UHO-PoE-10 in 2014 following the IEEE802.3-2009 standards
Cisco claims that the Bosch UHO-PoE-10 at startup for a short moment (around 1 micro second) exceeds maximum current peek allowed by the updated IEEE 802.3-2015 standard, allowing the PSE (Power Source Equipment) to withdraw the power as a protective measure.
Due to analogue overcurrent protector components in the Cisco switch it can happen that tolerances may cause variety in behavior over different Cisco switches, even when the same model and setups are used.
Currently this behavior is only known on some Cisco models. (reports were seen on C2960X, C3560CX and recently C9200.)
Applying the Bosch NPD-6001B midspan is a way that can be recommended in case the switch is found to be strict in its port protection to be able to power the housing.
Though beyond the scope of this article, there are also other reasons for a switch to not provide power. Some trouble shooting pointers to consider:
Ensure that CDP protocol is disabled
Ensure that the camera is configured for extra power request (Network->Advanced->LLDP power config->Additional Power, claim: 25,5W) due to application in UHO (also see installation guide)
Ensure that switch has sufficient power allocatable, check the power budget
Check if enable or disable LLDP for the port or complete switch could improve the situation
Check if static 30W power allocation could work, instead of the auto power negotiation
Check if Cisco 2-event allocation could improve the situation
Check if increasing Ethernet cable length increase could improve the situation
Check with Switch supplier if an I max situation exists and could be resolved. Some example PoE-Imax-Errors-on-Catalyst-3850 series.html and General Catalyst 3850 PoE port configuration info
What's new in version 1.4.0?
## Bosch Remote Portal ## Easily register cameras to the Bosch Remote Portal - the IoT hub to connect all Bosch BT products. For End-Customers and Installers it provides device management and value-added services as well as camera application management benefits.
## Faster configuration ## Cameras delivered with firmware version 7.10 and newer do not require a reboot anymore when changing the IP address or other network settings. This version of the Project Assistant takes this into account, speeding up the commissioning process even more.
## Specify DNS server address ## A DNS server address is now supported in the application. Now you can simply add a time server URL or connect your cameras, with static IP addresses, to the Bosch Remote Portal.
We always appreciate feedback, which you can share here our Knowledge Base as well as as via email (security.apps.com). Thank you and please stay safe in these challenging times.
Your Bosch Security App Team
PS: The Windows version will be available shortly in our Download Area and the Android respectively iOS versions will made available in the stores once the publishing process completed.
When a support case involves a Bosch DIVAR AN, DIVAR network or DIVAR hybrid for further technical analysis it usually requires obtaining the service log. This is a short how-to manual for retrieving this service log.
There are 2 options to retrieve the service log:
1) Using a USB stick and access to the local user interface.
1. Insert a USB memory stick in the device 2. Log on as administrator in the local unit (or ADMINISTRATOR for DIVAR AN model) 3. Access the Main menu by right-clicking the mouse for the Quick menu, and select ‘Main menu' 4. Select Export (or Backup for DIVAR AN model) 5. Select the USB device in field ‘Selected device’. 6. Press on front panel first ‘Shift’ and then within one second the button up.
7. Press OK to save the Service Log on USB stick. The Service log is saved in a protected ZIP file (e.g. ServiceLog-20200302T172254.zip).
2) access to the web interface
1. start browser and enter: http://<IPaddress>/cgi-bin/loadSvrfile/ServiceLog.zip 2. A dialog will popup “The server <ip-address> at Device_CGI requires a username and password”. Enter administrator (or ADMINISTRATOR for DIVAR AN) and password 3. Dialog for the File Download will open stating “Do you want to open or save this file”, propose to Select save and choose preferred filename and location for the Service Log 4. The service log is saved in a password protected zip file