Security: Video

When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option. This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?

The purpose of this article is to help you find the customer number and the material/ serial/ commercial type number of your Bosch device in different ways.

This FAQ article explains whether it is possible to activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App. One of the tests performed by Central Technical Support Team was on a DIVAR Hybrid 5000 with 6 outputs and they have used the latest firmware versions on DIVAR and cameras, so make sure you do the same.

If you are wondering where can be configured the field of view and focus of the FLEXIDOME IP starlight 8000i, without having to touch the camera or lens, this article will provide you the answer. 

Here you will find the answer and recommendations of our experts related to the NVR integration in BVMS Viewer via DNS

Find out from this article what is the domain name used to connect your DIVAR to the Remote Portal

For certain conditions, MIC cameras will display status codes on the video image. What does "status 9" mean on the MIC IP ultra 7100i │ MIC IP starlight 7100i camera's web page ?

Various overlays in the video image provide important status information. But what does mean the blinking play button near the yellow exclamation icon?

If you have CPP4 cameras with 6.11 firmware (FW) version and you need to upgrade them to the latest version, normally you have to upgrade to an intermediate firmware version first. But where you can find this firmware ?

Are you looking for the MIC IP fusion 9000i Wiper/Washer RCP command syntax to incorporate it in the third party software?

Find out from this article what might be the cause that could lead to this message being displayed: “error 18: wrong or no signature”

Let’s suppose that you have one setup which consists in an Adam 6060 I/O module, BVMS and a DINION IP thermal 8000 camera. Can the state of an ADAM relay module be changed when the IVA from the camera generates an alarm?

Do you want to configure Video Content Analysis of your device and "VCA: Authorization required" message is displayed in Configuration Manager? Find out here why this message is displayed and what you should do to fix it.

If your VIDEOJET decoder does not seem to work properly, most likely it is because the software (SW) version used is not compatible with the firmware (FW) version of your device.

DIVAR network 5000 / DIVAR hybrid 5000   support configuration of 3rd party cameras through the ONVIF Profile S protocol.

Find out from this article if it is a cause for concern if the temperature of FLEXIDOME IP 5000i IR (NDI-5503-AL) is higher than other cameras.

Find out from this article what can you do if the Windows product key cannot be activated on your DIVAR IP and if this message was displayed: "This key didn't work, please check it and try again, or try a different key."

If you want to improve the image quality of your Bosch camera and you did not find the FPS option in the Web User Interface, please follow this article and you will find the answer.

Depending on the FW version of cameras and BVMS version you have installed, different possible situations can occur such as: the cameras are not working because the firmware is old, Configuration Client will display a message like: "unknown platform", Gaps in recordings or not recording at all and so on

The “inactivity” algorithm from this article will move the camera to Pre-position 99 in the Alarm Task scripting.