Security: Video

Find out what can you do when in large parts of the zoom range, the MIC IP starlight 7100i camera simply does not focus; this is the same for manual PTZ and pre-sets.

This article helps you to find a solution for your MIC IP ultra 7100i (CPP 7.3 ) when front end is not available after FW upgrade from 7.62.0005 to 7.70.0126

This article provides a solution to the intermittent focus issues for MIC 7000i series and for the Optical video in the MIC 9000i

All of camera block FW updates require an additional step for the FW upgrade process, which is described in the documents attached.

The MinIris and MaxIris values could be configured when the camera is mounted and installed in specific lighting conditions.

This article explains how to fix the behavior of MIC IP 7000i/9000i Bosch camera when is out of focus during a rapid zoom

See what you can do when MIC 7000i with FW 7.72 shows blurred images. After restart, the quality of the image is good for a short time, but the issue reappear.

How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism which can result in white or ghost images? This article helps you to identify if the camera possibly suffers from a random failing shutter which uses the FFC (Flat Field Correction) instead of waiting for the FFC taking place approx every ~10min, you can now fire it on command.

This article explains what action should be done for DIVAR IP 7000 Gen 3 before collecting IPMI logs

Find out what to do when you enable SingleKey ID and you are no longer able to connect to Remote Portal using the password.

After upgrading the camera firmware to version 7.81.0060 and higher, the camera display name become smaller in the font size. This is observed in CPP 6 and CPP 7 Bosch IP cameras.

OPC server is installed on the BVMS server OPC client software is installed (the client used in this article is Softing OPC Toolbox Demo Client), and the user can connect to OPC server that is running on BVMS server, but the user cannot send any command from 3rd party OPC client to BVMS system, for example changing the status of virtual inputs. There are no events coming from OPC to BVMS and the OPC client is not present in the list for third party integrations with BVMS

Possible causes and solution(s) Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000. Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.   Known issues on camera commissioning In most cases when camera commissioning fails, the root cause is: No connection to Bosch Security Cloud from the customer’s site Blocked Internet connectivity (e.g. blocked ports by proxy or firewall) User belongs to more than one Company in Remote Portal The camera is already commissioned to a different cloud instance Known camera firmware issues Known camera date issue Further…  

For VRM (Video Recording Manager) stand-alone Systems and Servers with VSG (Video Streaming Gateway) installed, it is strongly recommended to check for Microsoft OS updates before the VRM Master Installer is installed/updated.

The Axis cameras can be added to the DIVAR Hybrid system and the Live view can be seen for a moment, but when going back to the settings to see the cameras, they are no longer available and the live view is also paused. What to do?

This customer explains step by step what can be done when DIVAR IP 7000 server stopped recording suddenly and the Video Recording Manager service is not running.

When trying to get the Software Assurance Report from Remote Portal, it cannot be generated, and the red message below occurs: “Upload a valid system info file or Enter a valid System fingerprint”. Why?

Time zone drop down is greyed out and it's not possible to reconfigure the Time Zone on the DIP-44/64 after installing BVMS 12.1 and enabling UAC.

MVS gets error message “Videoprovider not available” when trying to log on. Also, the BVMS Configuration Client shows the X mark on the MVS. What to do?

If one of DIVARs IP 5000 AIO is selected on a user profile, the Operator Client opens the site and works fine. One message is displayed when two or more DIVARs are added into the same Enterprise system.   If you already have a DIP 5000 AIO into your Enterprise system and you want to add additional units but you receive the following message, you can solve this by using the steps below: "Server of configuration database is already in the server list. Remove either the server that is twice in the list or make sure that the configuration database is not cloned between servers."