Bosch Building Technologies

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    100% helpful (1/1)
    ‎02-20-2023 02:16 PM
    Possible causes and solution(s) Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000. Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.   Known issues on camera commissioning In most cases when camera commissioning fails, the root cause is: No connection to Bosch Security Cloud from the customer’s site Blocked Internet connectivity (e.g. blocked ports by proxy or firewall) User belongs to more than one Company in Remote Portal The camera is already commissioned to a different cloud instance Known camera firmware issues Known camera date issue Further…  
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    ‎01-24-2023 11:53 AM
    This account has been locked because of too many failed login attempts. Try again in 39 seconds.
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    ‎01-12-2023 04:55 PM
    This article explains how to connect an INTEOX camera to the S&ST ecosystem using Configuration Manager (7.20 and later).
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    100% helpful (2/2)
    ‎01-11-2023 04:41 PM
    If you are trying to connect your device to the Remote Portal and it says that server is unreachable, please check the firewall blocks and whether certain ports are not blocked.
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    100% helpful (1/1)
    ‎01-11-2023 04:25 PM
    Does the video stream (from camera to client) remain only on the LAN? Or, does the video stream need to first process 'through' the cloud?
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    ‎01-11-2023 03:59 PM
    Camera Counter Reports are available on Bosch IP cameras capable of Essential Video Analytics or Intelligent Video Analytics, which are connected directly to the Remote Portal.
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    ‎01-04-2023 03:39 PM
    To change the camera name in Remote Portal, you need to change the camera's Device name and then re-register the camera to Remote Portal.
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    ‎11-22-2022 03:32 PM
    Remote Portal's Remote Connect service allows connection to your devices through the Remote Portal with your client software, such as Video Security Client and Video Security App.
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    ‎11-22-2022 01:58 PM
    Follow these steps if you need to configure your DIVAR IP 2000/ 5000 to be accessed through the Video Security App via Bosch Remote Portal.
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    100% helpful (1/1)
    ‎11-22-2022 01:41 PM
    Bosch Remote Portal connects you to your Bosch Security devices from anywhere and lets you perform remote administration and maintenance anytime
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    ‎11-17-2022 12:13 PM
    When login Remote Portal in Configuration Manager v7.20.0067, the following error message is displayed "The remote name could not be resolved: api.remote.boschsecurity.com"
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    ‎10-25-2022 02:40 PM
    This article contains possible causes and solutions regarding  the recording error (stream 1) on the Remote Portal when camera records on its SD card on alarms only.
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    100% helpful (1/1)
    ‎10-21-2022 01:31 PM
    Here you will find the answer and recommendations of our experts related to the NVR integration in BVMS Viewer via DNS
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    ‎09-20-2022 02:36 PM
    Follow the steps below and find out how you can perform the Firmware Upgrade for multiple cameras in bulk
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    ‎08-25-2022 10:29 AM
    "Project Assistant easily cut our camera installation labor by 30%"
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    ‎08-22-2022 03:21 PM
    This article gives you the solution when the link to Remote Portal from BVMS v11.0 License Manage is redirecting to the 404 Not Found page
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    ‎08-22-2022 02:01 PM
    If you want to change the time zone in the export, you need to add / subtract the difference (offset) to local time zone in post-processing e.g. in MS Excel or MS Access.
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    ‎08-02-2022 11:12 AM
    Let's suppose that the "Customer" user should see 3 cameras in the Video Security App. When logging to the App, he can see only 2 of them. Why?
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    ‎07-27-2022 10:08 AM
    This article explains what you can do if no e-mail notification is received from Remote Portal for account activation or password reset
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    ‎06-23-2022 04:47 PM
    Find out what to do if after connecting to Bosch Remote Portal using the Bosch Configuration Manager, the IP cameras are showing a red locked icon
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