Security: Video

The "Import" icon may be missing from table view in Configuration Manager, version <7.50. Therefore, we recommend to update the Configuration Manager to v7.50

This article informs you about the way of working of the Central Technical Support when you contact them regarding your faulty  Bosch Security Systems device. 

This article presents what's new in Video Security 3.7 for Windows, Android and iOS.

Bosch Alarm Management allows event-based and continuous cloud recording of connected cameras.

Do you have a HP server or workstation with hardware issue and requesting assistance from Central Technical Support team? This is what you need to know: Please keep in mind that you have the possibility to address your request directly to the HP team to receive a quick response. HP Workstations HP Servers 2       If you would prefer to receive support through Central Technical Support team, then you have to provide the following mandatory information: Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address. Delivery address/on site repair address: Contact name (person) delivery:  Contact number (tel.) delivery: Contact e-mail delivery: Delivery location company name (co location): Street name: House number: Zip code: City: Country: Notes or other specifications: Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem. Product Information  - include the product name, model number The serial number  The registration form   Nice to know:   You can find additional information about the required details for submitting a case on the HP Support Case Manager in the following article: HP Workstations and HP Enterprise Server - Ticket Requirements.   3       The Central Technical Support team will check the product warranty and inform you if the unit is out of warranty or covered by warranty. 4       A case will be opened with HP by Central Technical Support team if the unit is covered by warranty and they will keep you informed about the status of the case and any additional requirements beyond their IT partner's involvement.   Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.

Having trouble with your DSA unit and not sure which are the next steps? Then contact the Central Technical Support team and provide the following mandatory information: Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address. Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem. Product Information  - include the product name, model number The Serial Number Support Bundle File (to download it, please check one of these articles based on your product:  DSA E2700, DSA E2800 from SANtricity Storage Manager App and DSA E2800 via web interface) Registration Form Provide the segment code from the back of the unit if the unit is not responding (lockdown)           Please note that prior to any action, the Central Technical Support team will check whether the DSA unit is still in warranty or not.         1. If your unit is Out of Warranty: The unit will not be serviced by the Central Technical Support nor their IT partner You have the possibility to extend the warranty (with extra 2 years) If you agree to pursue this path, then Central Technical Support will redirect you to the responsible department, from where you will receive a price offer. Also, if the unit is not covered by warranty, Central Technical Support will provide support based on a good will and only as best effort.  Nice to know: It is best that warranty extensions are purchased before the unit's warranty expires as In-Warranty service extensions are cheaper than out of warranty service extensions. Spare parts are not available for both DSA E2700 series and E2800 series when the units are out of warranty, therefore the only option left is to purchase a service extension.           2. If your unit is under Warranty: the Central Technical Support team will open a support ticket with their IT partner   Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.  

This article is a step-by-step guide about how to Import CSV device list into Config Manager.

The error message "Couldn't find a compatible Webview2 Runtime installation to host WebViews" might occur after installing the AI Alarm Verification Plug-in on a Milestone Husky system and attempting to log into Remote Portal in the Plug-in.

This articol provides solution for  FLEXIDOME IP starlight 8000i about wrong color applied to alarm-triggered bounding boxes (Camera Trainer).

This article is a step-by-step guide regarding how to change the Bosch Camera name.

Bosch Remote Portal provides the VideoView+ Service which allows to display live video, replay of recorded video on the camera, and a forensic search on Video Security Client. Further the Video Security App (on iOS and Android) can receive push alarm notifications triggered by motion in the camera image, for example. This article explains how to configure this service to receive push alarm notifications.

This article explains what is the Intelligent Dynamic Noise Reduction (iDNR) in Bosch cameras.

This article explains what is the difference between video coding H264 and H265 (Bosch cameras).

The following instruction describes how to configure a data partition from RAID 5 to RAID 6 on the DIVAR IP all-in-one 7000 4th generation. It is not possible to directly migrate from RAID 5 to RAID 6, so the first step is to delete RAID 5 and then create RAID 6.

This article explains if is it possible to enable Remote Desktop on DIVAR IP all-in-one 6000 and connect on it remotely.

This article explains why the Live view shows ‘Authentication failed’ in Video Security App.

When doing a pull point subscription, at the Start of the events Rule Engine/LineDetector/Crossed is missing, even though the rule is configured, and is given in the GetEventProperties response. The topic name space for RuleEngine/ FieldDetector/ ObjectInside works as expected.

In order to determine the Time Zone values, perform the bit mask operation of the flag value with the combined bit mask value 0x1F800000 as shown below. Bits 23-28 correspond to the Time Zone bits in the Flags.

Limited user is available on DIVAR IP all-in-one 4000, if the unit has HDDs inside. Every setup with DIVAR IP System Manager, on any DIP (AIO 7000 GEN 3, AIO 4000, AIO 5000, AIO 6000) that is "00N" (without HDDs) will fail and result in a lack of a "limited user" and "kiosk mode", if you do not insert the HDDs and perform the necessary steps from the manual.

Find out from this article how to configure a singe mode VIF on NetApp array. For example if we have 2 (or more) physical interfaces, how to connect them to different network segments and, if one of the segments fails, the second network interface to step in automatically?