Security: Video

BVMS Configuration Client or Operator Client does not display correctly on the DIVAR IP 4000 AIO when opened from the Kiosk mode and appears oversized in fullscreen.

The timeline is present, but the recordings appear to be black for all cameras.

Find out what can you do when in large parts of the zoom range, the MIC IP starlight 7100i camera simply does not focus; this is the same for manual PTZ and pre-sets.

When logging into BVMS Operator Client, there is an alarm showing up: “System Error - Server alarm queue capacity reached”. Find out from this article what could be the cause and how to solve this.

You can lock the control of a PTZ camera for other users. A user with a higher priority can take over the control and lock the camera control. A timeout can be configured for this explicit PTZ locking. If you only take over the control without manually locking it before, the control is locked for the user with lower priority for 5 seconds.

The alarms appear, the forensic search is working fine, but the yellow lines don’t appear on the recording line/ timeline. What to do to display the yellow lines in timeline?

All of camera block FW updates require an additional step for the FW upgrade process, which is described in the documents attached.

FW 11.50.2 must be used for Single Controllers and 11.60.2 for Dual Controllers

Find out from this article what to do when the Decoder VJD-7513 with FW 10.31.0005 is displayed in BVMS but: First monitor connected on HDMI to HDMI on monitor shows images. Second monitor connected via a USB-C-to-DP cable to the DP port on the monitor shows no output on the second monitor.

This article explains what to do when a black image occurs during the selection/ switching between Streams or by selecting the recorded videos (locally) when accessing Camera Trainer in Configuration Manager.

When entering in BVMS Operator Client, the camera's image is black and only Transcoding option is available for streams (no stream 1 or 2 , or image pane optimized) Desired result: See the camera's live image

“Error message” occurs while trying to upgrade the Firmware of VJD-7513 from firmware version 9.51 to 10.23. Configuration Manager 7.61 is used.

Check this article and find out how you can avoid displaying black image in Operator Client BVMS v11.0

When the lens of FLEXIDOME 5100i camera is set to a higher tilt angle, you might encounter that the tilt is shifting when assembling the bubble, making it challenging to set a specific tilt angle to meet the desired Field of View (FoV). 

This article explains what to do with missing metadata in Milestone XProtect.

There might be problems when you are trying to use the Forensic search function for FLEXIDOME Multi 7000i cameras (FW 8.71.0066) after upgrading from BVMS 10.1 to BVMS 11.1.1.65. The message is saying that “Forensic search must be configured for this workstation”

This article provides causes and solutions regarding the error code 49 Invalid Credentials when trying to login to LSA management software.

This article mentions that the material from which the Surface Mount Box of the NBE-5503-AL is made of is Aluminum.

Follow this article if you would like to optimize the image quality of your AUTODOME IP 5100i camera

BVMS Operator Client has live issues (black image, the app closes by itself, pixelation of images, same camera shown in multiple cameos although it was only selected once, hibernation/power saving, part of the tree view seen in the Image Panes area). Follow this article and find out how you can check the basics for BVMS Operator Client live issues