Bosch Building Technologies

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    ‎04-11-2024 03:08 PM
    We found that there was a change in the way intelligent tracking worked after CPP 7.3 firmware v7.62.0005. With these changes if an object triggered an alarm that turned on intelligent tracking, the camera would not track the object. It would wait for another object to trigger an alarm to track it.
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    ‎04-10-2024 01:41 PM
    The Axis cameras can be added to the DIVAR Hybrid system and the Live view can be seen for a moment, but when going back to the settings to see the cameras, they are no longer available and the live view is also paused. What to do?
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    ‎04-09-2024 08:52 AM
    The Image Stabilization cannot be used in combination with VCA tasks, with the various MIC-7100i models. Turning Off the image stabilization will solve this behavior.
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    ‎03-26-2024 03:35 PM
    This customer explains step by step what can be done when DIVAR IP 7000 server stopped recording suddenly and the Video Recording Manager service is not running.
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    ‎03-25-2024 04:56 PM
    When trying to get the Software Assurance Report from Remote Portal, it cannot be generated, and the red message below occurs: “Upload a valid system info file or Enter a valid System fingerprint”. Why?
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    ‎03-19-2024 02:24 PM
    The privacy mask moves around with the image when the MIC IP starlight 7000 HD camera is in PTZ mode. The camera is integrated into a 3rd party Software.
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    ‎03-14-2024 12:03 PM
    Time zone drop down is greyed out and it's not possible to reconfigure the Time Zone on the DIP-44/64 after installing BVMS 12.1 and enabling UAC.
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    ‎03-07-2024 09:34 AM
    Please note that the relay output of the IO Alarm card is a dry contact relay (with 24VAC/VDC, 5 A). In order to control another circuit that has a 230V you can't do that directly because its higher than it was design for. In order to safety control a 230V, you could use a 24V on that output and control an additional/external relay: powering its coil this relay could switch the 230 circuit of the washer.
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    ‎02-16-2024 08:37 AM
    MVS gets error message “Videoprovider not available” when trying to log on. Also, the BVMS Configuration Client shows the X mark on the MVS. What to do?
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    ‎02-15-2024 08:22 AM
    If one of DIVARs IP 5000 AIO is selected on a user profile, the Operator Client opens the site and works fine. One message is displayed when two or more DIVARs are added into the same Enterprise system.   If you already have a DIP 5000 AIO into your Enterprise system and you want to add additional units but you receive the following message, you can solve this by using the steps below: "Server of configuration database is already in the server list. Remove either the server that is twice in the list or make sure that the configuration database is not cloned between servers."
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    ‎02-08-2024 09:34 AM
    "An unexpcted error occured. Press F5 to go back to the operation mode selection page and retry. If the issue persist, contact technical support." Windows Server 2022, which is running on these machines is trying to contact their server, which in some cases (still being investigated why) is failing.  
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    ‎02-07-2024 01:34 PM
    During the BVMS upgrade from v11.1.1 to v12.0 through System Manager v2.0 on the DIVAR IP 6000 AIO, the software file placed on an external drive is not visible to be installed. What could be the cause?
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    ‎01-16-2024 09:42 AM
    This is a comprehensive reference for diagnosing and resolving common issues with Infrared illuminators in security systems.
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    ‎12-19-2023 10:57 AM
    During the authentication process with Bosch cameras to a RADIUS server, the event “5400 Authentication failed” occurs. Find out from this article what you can do in this case.
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    100% helpful (1/1)
    ‎12-13-2023 03:15 PM
    Maintaining the highest level of data security requires continuous improvements in all the system components - including software and device firmware. Recent changes in the camera firmware are focused on improving the security level overall.
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    ‎11-28-2023 02:58 PM
    When integrating Intelligent Insights with a self-signed certificate, the BVMS operator client always shows an error message when opening a widget in the BVMS operator client image pane. Find out from this article how to solve this behavior!
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    100% helpful (1/1)
    ‎11-27-2023 01:57 PM
    Network switch has port security on and shuts down a NetApp iSCSI data port (e.g. CH3). This article is only relevant in aspects of network security / port security where MAC addresses are analysed. Some network security applications are capable of sniffing network packets thoroughly enough to pick up MAC addresses on E-Series Controller ports that are not seen in the Storage Array Profile data.
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    ‎11-23-2023 12:10 PM
    If you want to reinstall your unit with unconfigured HDDs and the RAID is not created yet, follow the steps from this article.
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    ‎11-22-2023 10:12 AM
    By extracting the playback in the MOV or MP4 format using BVMS Operator Client, the video is split into multiple files and not in a single file/ segment. This behavior became visible after upgrading BVMS to version 11.1.1.65.
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    ‎11-02-2023 03:43 PM
    ⚠️ NOTE: This procedure is the same for all 2U and 3U systems and is also applicable for DIP 7000 AIO GEN3 , except 3108 FW might be different, depends on the exact model.
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